Location:
Belfast
Workplace:
Hybrid
The opportunity:
The Technical Specialist, BDMC Solutions will manage, optimize, and support the Firm’s Business Development & Marketing Communications (BDMC) technology stack to enable efficient and effective marketing, client development, and business growth initiatives. The role‑holder will administer, enhance, and integrate platforms that support marketing automation, event management, client listening, digital publishing, and proposal development. The individual will act as a strategic link between customer needs, operational requirements, and technology capabilities.
Working at Baker McKenzie:
Baker McKenzie is the world’s leading law firm with offices all over the world. Our Belfast Centre is home to over 400 colleagues in both legal and professional services.
We offer one of the best workplace benefits packages in the business with comprehensive private health cover, income protection, life assurance and a full employee assistance plan. These and a host of other benefits make us one of the most desirable companies to work for in Belfast.
We are committed to promoting inclusion, diversity, and equity for all and are confident we can provide a career as individual and as exceptional as you.
Responsibilities:
Administer and support Business Development & Marketing Communications (BDMC) platforms, including:
EventsAir for event registration and logistics
Pigeonhole Live for interactive audience engagement
Qorus Breeze for proposal automation and content management
Marketo for marketing automation and campaign execution
Ceros and Adobe Creative Suite for digital publishing and design
Mobile applications used for client engagement and internal communications
Ensure platforms are configured to meet business needs and integrated with Baker Client Intelligence (CI), websites, and analytics tools
Manage client‑feedback platforms and survey tools
Support the creation and deployment of interactive content using Ceros and Adobe Creative Suite
Ensure content is optimized for digital channels, search engine optimization (SEO), and accessibility
Collaborate with BDMC business teams and vendors to implement design and functionality enhancements aligned with Firm branding and strategy
Ensure digital platforms comply with data‑privacy regulations, accessibility standards, and the Firm’s brand guidelines
Lead and manage technical implementation of BDMC initiatives and liaise with the Global Security (GSEC) team for security reviews and mitigations
Coordinate with internal stakeholders and external vendors to deliver projects on time and within scope
Document processes, workflows, and system configurations
Translate business objectives into technical design and architecture requirements
Support integration of BDMC platforms with Baker CI, email‑marketing tools, analytics platforms, and other enterprise systems
Troubleshoot and resolve technical issues across BDMC tools and platforms, escalating to vendors or Technology teams when required
Evaluate and recommend new technologies to enhance BDMC capabilities
Maintain version control, backups, and disaster‑recovery protocols
Partner closely with internal Information Security, GRC, and Security Engineering teams to monitor system security posture, review risk assessment findings, and track remediation progress for assigned platforms and applications
Coordinate with third‑party vendors to communicate identified security risks, obtain remediation plans and evidence, and actively follow up to ensure issues are resolved within agreed timelines
Maintain ongoing oversight of vendor risk remediation items, including tracking commitments, target dates, and validation of corrective actions through appropriate documentation and testing
Proactively escalate delayed or high‑risk findings to internal security stakeholders and business owners, ensuring risks are addressed or formally accepted at the appropriate governance level
Prepare, submit, and manage risk acceptance requests when remediation is not immediately feasible, ensuring proper justification, approvals, and alignment with organizational risk management frameworks
Support periodic reviews, audits, and reassessments by ensuring system and vendor security documentation remains current, accurate, and readily available for internal or external review
Manage the demand process for Technology approval and resourcing for BDMC initiatives; ensure cross‑functional stakeholders are informed, and interdependencies are identified and coordinated
Manage projects and teams within budget and timelines; review and develop business cases, project estimates, and plans for new system initiatives in line with Technology Project Management Office (PMO) processes; prepare and deliver communications to stakeholders regarding project objectives, status, risks, and outcomes
Oversee financial management of the portfolio, including ownership of the annual budget and ongoing cost analysis
Ensure effective portfolio and product management, including demonstrable progress on solution rationalization
Establish a shopfront and supporting training and communication initiatives to increase awareness and usage of available solutions
Implement and maintain system governance, compliance, and business‑continuity procedures for managed products
Ensure compliance with the Firm’s Information Security Management System (ISMS) policies and all Technology processes related to portfolio management
Develop and enhance relationships with Business and Legal Professionals, actively managing expectations and monitoring satisfaction levels
Act as an escalation point for business challenges related to delivery or stakeholder relationships
Identify and understand the benefits and potential of emerging data technologies
Act as First Responder to escalated incidents requiring deeper functional or technical analysis
Investigate root causes of system issues raised by business professionals, providing clear, comprehensive diagnostics aimed at finding permanent resolution
Ensure timely planning for any submission of Request for Change (RFC) to the Technical Change Management Team complying with the Firm’s ITSM process
Collaborate with the Security Team during security assessments, including completing security forms for solution onboarding or recertification
Assist in testing new system features end-to-end, developing testing plans, document findings, and provide recommendations for product and process improvements
Skills and Experience:
A bachelor’s degree in Computer Science, Information Systems, Digital Marketing, or a related field
Strong experience managing BDMC or marketing‑technology platforms in a professional‑services or legal environment
Hands‑on experience with at least three of the following platforms: EventsAir, Pigeonhole Live, Qorus Breeze, Marketo, Ceros, and Adobe Creative Suite
Experience in using web‑analytics tools, including Google Analytics and Tag Manager
Hands-on experience with windows systems, M365 suite, and familiarity with SQL Enterprise Manager and Query Analyzer is preferred
Practical experience working with cloud platforms (Azure preferred), including a basic understanding of identity management and networking concepts
Strong problem‑solving and communication skills
Strong experience leading successful product implementations and ongoing enhancements
Experience in a legal‑services environment is preferred
Experience supporting client‑feedback programs and event‑technology solutions
Familiar with search‑engine‑optimization (SEO) best practices and accessibility standards, including the Web Content Accessibility Guidelines (WCAG)
Strong understanding of portfolio requirements and good knowledge of select products within the portfolio
Strong awareness of and interest in technology trends relevant to the portfolio
Able to demonstrate leadership and communication abilities, with a track record of building trust and respect at all organizational levels
Excellent written and spoken English communication skills
Can demonstrate flexibility and willingness to work outside standard hours, including shift work, participation in a light on-call rotation as needed, and occasional weekend work to ensure successful project delivery or system maintenance as necessary
A high sense of urgency, initiative, and sense of responsibility
Very adaptable, highly organized, and attentive to details and accuracy