About Us - Our Business
Glen Dimplex is a privately owned, international group headquartered in Ireland, operating across four main product areas: Heating & Ventilation, Consumer Appliances, Flame, and Precision Cooling. We are a leading manufacturer of electric heating appliances and a global leader in low carbon solutions for space and water heating, cooling, and ventilation. Our purpose is to lead the transition to a more sustainable world, supported by our ‘Empower Now’ Sustainability strategy.
Details of our brands can be found on our website.
The Role
We are seeking an experienced and motivated Technical Services Engineer to join our expanding Dimplex team. The role involves working with our technical sales and customer service teams, consulting engineers, specifiers, and expert installers to support our customers with renewable energy solutions. Our product portfolio includes Heat Pumps, Mechanical Ventilation & Heat Recovery units, and Electric Heating products.
Responsibilities
Principal Responsibilities
* Providing technical support to the sales and aftersales customer service teams.
* Processing customer support requests efficiently and promptly.
* Collaborating with third-party service engineers to resolve customer issues.
* Advising on and enforcing correct commissioning procedures and communicating non-conformance issues to installers.
* Sizing heating systems based on heat loss calculations, including appliance and radiator sizing.
* Preparing BCAR documentation and warranty certificates as needed.
* Generating reports and maintaining accurate records.
* Providing onsite technical support and product training/demonstrations.
* Organizing and delivering training for existing and new installers/engineers.
* Supporting spare parts functions within the business.
* Assisting the sales team with specification documents for Dimplex products to developers, contractors, architects, and engineers.
* Attending customer/client meetings and on-site visits as required.
About You - Key Skills and Experience
* Qualification in Electrical, Mechanical, or Building Services disciplines.
* Customer-focused with a commitment to high service levels.
* Knowledge of mechanical & electrical systems; experience with heat pumps is advantageous.
* Strong problem-solving skills and attention to detail.
* Motivated, energetic, professional, eager to learn about new products and renewable solutions.
* Excellent interpersonal, communication, presentation, and report-writing skills.
* Proficient in Microsoft Office suite.
* Ability to meet tight deadlines.
* Full driver’s license.
Our Values
The Glen Dimplex values guide us: We Think Customer | We Care About People | We Value Innovation | We Keep It Simple.
We are committed to equal employment opportunities for all.
By submitting your application, you agree that Glen Dimplex may collect your personal data for recruitment purposes. Our privacy policy explains how we process your information, your rights, and other details.
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