We are currently recruiting Front Office Manager for a 5The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
* Hotel in Galway.Your Role
*Ensure the day-to-day Front Office operations are carried out in line with Department and Hotel standards
*To provide quality service to guests at all times, dealing with all queries and complaints arising in a timely manner
*To carry out duties in accordance with statutory, health and safety requirements
*Assist with Front Desk activities / guest queries and check in / out of guests
*Deal with all payments, ensuring they are balanced and accurate
*Assist with the induction, training and supervision of all Team Members
*Track and monitor weekly customer feedback and respond as appropriate
*Review all Customer Service feedback targets and implement corrective action if / as required
*Ensure guest satisfaction standards are maintained by the Reception Team
*To control all costs, including payroll, associated with the Department
* Motivate the Team Members towards achieving the Sales targets for Front Office
*To liaise with the Revenue and Reservations Manager in maximising Front Office sales
*To ensure the brand loyalty targets are achieved in conjunction with Guest Relations Manager The Person
*Have minimum 2/3 years previous experience in Front Office Management role, in a leading 4/5 star hotel
*Have excellent interpersonal, communication and organisational skills
*Have an appropriate 3rd level qualification in Hospitality/Hospitality Management or a relevant discipline
*Have extensive experience operating and managing Hotsoft PMS
*Be experienced with MS Office packages such as Outlook, Word, Excel, etc.
*Be very flexible, being prepared to help out the rest of the management Team in a willing and positive manner Why Join ? Be the brand voice of a 5-star icon on Irelands west coast.Collaborate with a passionate team that values innovation, creativity, and excellence.Shape luxury guest experiences that resonate globally.Work in one of the most inspiring hotel environments in the country -where heritage meets modern luxury.Please note, this role is based on-site fulltime at the Hotel and includes evening and weekend work schedules.
xsokbrcCandidates require current legal status to live and work in Ireland without restrictions.