Job Title: Senior Operations Manager
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About the Role:
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We are seeking a highly skilled and experienced Senior Operations Manager to join our team. In this role, you will be responsible for overseeing the day-to-day operations of our catering and hospitality services.
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Key Responsibilities:
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* Ensure the efficient and effective management of our contract, including the delivery of high-quality foodservice and operational excellence.
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* Lead the development, training, and performance management of your team, driving commercial success in line with growth and retention targets.
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* Build and maintain strong relationships with our clients, ensuring their expectations are consistently exceeded.
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* Oversee daily operations, including budgeting, forecasting, and profit & loss (P&L) management.
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* Control costs effectively, including labour, food, waste, agency usage, and overheads.
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* Develop and manage staffing plans aligned with business needs and budgetary constraints.
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* Lead, coach, and develop the team, supporting performance, training, and career progression.
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* Foster a positive team culture that encourages collaboration, accountability, and engagement.
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* Ensure exceptional customer service, proactively resolving issues and exceeding client expectations.
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* Promote innovation in food offering, service design, and customer experience.
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* Lead and support change initiatives, including new service rollouts and continuous improvement projects.
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* Act as a brand ambassador, representing company values and standards at all times.
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Ideal Candidate:
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* Proven leadership experience in foodservice or hospitality management.
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* Strong commercial awareness with solid budgeting and P&L management skills.
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* Passionate about quality, service, and continuous improvement.
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* Skilled in building client relationships and leading high-performing teams.
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* Confident communicator with strong organisational and problem-solving skills.
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* Proficient in Microsoft Office and adaptable in a fast-paced, client-focused environment.
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About Us:
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At Compass Ireland, we value our people and strive to create a supportive network of individuals who share our passion for delivering exceptional customer experiences.
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We believe in investing in every colleague, promoting equality, diversity, and inclusion in all aspects of our business.
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