Job Summary
We are seeking a skilled Account Manager to join our team. The ideal candidate will have strong interpersonal skills, the ability to build long-term relationships with customers, and excellent time management skills.
The role involves developing and maintaining customer relationships, driving upsell campaigns, and identifying churn risk. The successful candidate will be responsible for overseeing customer growth, training, and development of best practices.
Key Responsibilities:
* Achieve sales objectives through the development and maintenance of customers and prospects.
* Drive upsell campaigns to increase revenue and improve customer retention.
* Track customer activity to identify churn risk and work proactively to eliminate that risk.
* Oversee customer growth, training, and development of best practices to drive business value.
Required Skills and Qualifications
Essential Skills:
* Self-motivated and capable of working on own initiative.
* Proactive team player with innovative ideas to inspire client loyalty and adoption.
* Strong interpersonal skills and experience initiating and building positive relationships.
* Strong organizational and time management skills with the ability to manage multiple projects simultaneously.
Favourable Skills:
* Customer care focus.
* Excellent time management and interpersonal skills.
* Passionate about your work with a high attention to detail.
* Previous experience in a Customer Account Manager role in outbound sales or similar.
Benefits
Our company offers a friendly culture that mirrors our proposition to our customers, a fast-growing organisation that defines itself as being agile and innovative, and a commitment to building a working environment that values inclusivity, innovation, agility, and drive.
Working Environment
Our workplace is designed to be inclusive, accessible, and approachable. We empower our employees to make decisions and take ownership of their work. We believe in continuous improvement and offer opportunities for professional development and growth.