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This isn’t just a job; it’s a career springboard. If you’re hungry to learn, eager to lead, and excited by numbers and strategy — this is your moment.
Position Overview – Ready to elevate your career?
This is an exciting opportunity for an experienced and high performing Reservations Manager ready to take the next step into Revenue Management, or a Revenue Manager just starting their career who wants to learn from the best.
As Cluster Assistant Revenue Manager, you will work side-by-side with the Cluster Revenue Manager, gaining direct mentorship and hands-on experience. You'll be empowered to grow into a future leader, in strategic pricing, market analysis, and forecasting. You will play a critical role in optimising room revenue with an evolving focus on total revenue management across departments.
This role is ideal for someone eager to grow their commercial acumen and advance their career within a dynamic and supportive environment.
Key Responsibilities:
Strategic Revenue Support
* Translate business analytics into tactical, measurable revenue strategies under guidance of the Cluster Revenue Manager.
* Support in the development of strategic pricing and distribution recommendations based on market intelligence and business trends.
* Participate in and progressively take ownership of weekly revenue and strategy meetings alongside senior hotel leadership.
Market Analysis & Pricing Strategy
* Monitor competitor pricing, market trends, and demand generators to inform dynamic pricing decisions.
* Evaluate performance of key business segments to support rate setting, group displacement analysis, and total revenue optimisation.
* Review and manage rate strategy tiers, booking pace by segment, and full-house day analysis.
* Optimise inventory and rate structures to capture peak demand and drive RevPAR.
Revenue Operations & Forecasting
* Assist in preparing daily, weekly, and monthly occupancy and revenue forecasts.
* Support the preparation of revenue reports, identifying variances and actionable insights.
* Ensure alignment of room inventory, rate availability, and market positioning across all distribution channels.
Reservations & Distribution Support
* Oversee the execution of reservation policies and procedures and provide guidance to the Reservations team.
* Address and resolve guest complaints and billing disputes related to bookings, ensuring an exceptional guest experience.
* Collaborate with Sales and Events teams to manage group blocks, cut-off dates, and special instructions.
Team Development & Cross-Functional Collaboration
* Promote a revenue-focused culture within the Reservations, Front Office and Sales teams.
* Provide training and support on upselling and negotiation techniques.
* Build strong, trust-based relationships with cross-functional teams to drive total hotel profitability.
What We’re Looking For:
* Experience in a Reservations Manager role, with a strong desire to transition into Revenue Management, or a revenue manager just starting their career who wants to learn from the best.
* Analytical mindset with a keen attention to detail and a proactive, solutions-oriented approach.
* Strong interpersonal and communication skills, with the confidence to collaborate across all hotel departments.
* Flexible and adaptable, thriving in a fast-paced and ever-evolving environment.
* High levels of integrity, accountability, and professionalism.
This role is designed to be a launchpad into Revenue Management. You’ll gain:
* One-on-one mentorship from an experienced Cluster Revenue Manager.
* Personalised training and development programme to equip you with the tools and experience to become a leader in revenue management in the future.
* Exposure to cluster-level strategic revenue planning and decision-making.
* Opportunities to lead meetings and projects as your confidence and capability grow.
* A path toward full Revenue Manager responsibilities in the future.
What can the MHL Hotel Collection offer you:
* Competitive Salary & Bonus
* Health Insurance contribution
* Ability to progress your career in the field of Marketing.
* Employee and Friends and Family Discounts at 14 MHL Hotel Collection properties.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Finance, Strategy/Planning, and Administrative
* Industries
Hotels and Motels and Hospitality
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