Hybrid | Dublin | DOE + 10% bonus + Company Car, Phone, Laptop, Pension & Healthcare.
This role is for someone who believes great customer success comes from long-term partnerships, not quick fixes.
As a Customer Success Manager, you will take ownership of a portfolio of established corporate customers, acting as their trusted point of contact across a long-term, contract-based service model. You will work with the same customers over multiple years, developing a deep understanding of their businesses and supporting them through recurring renewal cycles, operational changes and growth.
This is a senior, relationship-led role suited to someone who enjoys managing complexity, building trust and delivering consistently high levels of customer satisfaction.
The Role
You will manage a portfolio of approximately 40–50 corporate customers, many with complex, multi-stakeholder requirements. You will be responsible for:
Building and maintaining long-term relationships with key customer stakeholders
Developing a strong understanding of each customer’s business, budgets and ongoing needs
Supporting customers through renewal cycles and contract changes
Managing upgrades, expansions and service adjustments within existing accounts
Leading structured customer reviews and delivering clear, professional presentations
Working closely with internal teams to resolve issues and ensure an excellent customer experience
This is not a reactive support role and not a transactional sales role. Success comes from being proactive, organised, commercially aware and genuinely invested in customer outcomes.
What Makes This Role Different
Long-term customer ownership – you’ll partner with the same customers over multiple years
Consultative and proactive – focused on advice, planning and problem-solving
Complex, tailored solutions rather than one‑size‑fits‑all offerings
Highly collaborative environment with regular cross‑functional interaction
Strong onboarding and training – the first 6–12 months are focused on learning the business, customers and services thoroughly
Working Pattern
Hybrid working model: 3 days in the office, 2 days from home after training.
Customer meetings form part of the role, with office presence valued for collaboration and development
About You
You are likely to succeed in this role if you:
Have experience managing multiple corporate accounts in a B2B environment
Are confident engaging with senior stakeholders and presenting professionally
Are commercially minded and comfortable working with numbers and budgets
Are highly organised and able to juggle competing priorities
Enjoy full ownership of customer outcomes
Experience in customer success, account management, client partnership or consultative B2B roles is essential. Backgrounds involving contract‑based services or recurring customer relationships will be particularly well suited.
What’s On Offer
10% achievable bonus
Company car
Long‑term career progression in a stable, well‑backed organisation
If you are interested in this role please reach out to Emily Mason in confidence via the link attached.
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