At Apleona, we have an exciting opportunity for a Soft Services Lead to work at a brand-new, state of the art Medical Devices facility in Kilkenny.
Overall Purpose of the Job
Accurately and efficiently co-ordinate the onsite facility. The successful candidate will be responsible for coordinating the day to day operation on the ground, co-ordinating the maintenance, caretaking, cleaning and catering departments. The Soft Services Lead will also be responsible for liaising closely with the client with day to day operational matters.
Main Duties and Responsibilities
* Adopt commercial responsibility for the soft services element account ensuring that the financial objectives are met (account reconciliation, billing and trending).
* Manage cost control and review costs with the objective of reducing costs and achieving savings as per contractual glide path targets.
* Promote and deliver the aims of the Company to meet or exceed the quality levels and customer support objectives central to the Company’s core business.
* Lead a team of operatives and support hiring/selection, scheduling, payroll, training, coaching and development.
* Manage the soft services portfolio to ensure a quality service while maximising efficiencies.
* Ensure that the service delivery is managed in line with the SLA and KPIs.
Qualifications and Experience
* Previous experience working in Facilities Management.
* Experience within the cleaning/security function essential.
* Financial and budgetary experience essential.
Working Pattern:
Monday - Friday, 40 hours per week.
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