We are seeking an experienced Commissioning Engineer to lead global technical support and training.
This role ensures exceptional technical support, develops structured training programs, and supports the full lifecycle of mission-critical HVAC products.
The successful candidate will combine leadership, advanced technical expertise, and a customer-focused approach to drive service excellence, knowledge sharing, and continuous improvement.
Responsibilities Lead and manage all internal and external technical support activities.
Manage and develop a team of Technical Support Engineers.
Provide advanced troubleshooting and diagnostics for complex HVAC systems, including refrigeration circuits, controls, and communications.
Coordinate with design, R&D, field service, and project teams to resolve critical issues.
Support commissioning, performance verification, and warranty investigations.
Ensure all support requests are handled within KPIs and service standards.
Develop tools, documentation, and guides to support self-diagnosis and commissioning.
Create and maintain service documentation, technical bulletins, and troubleshooting guides.
Develop and implement a technical training strategy for internal teams, service partners, and customers.
Design and deliver training programs, including classroom, online, and factory-based workshops.
Support digital learning initiatives in collaboration with internal teams.
Deliver training and provide mentorship to field service engineers and apprentices.
Provide feedback to product and QA/QC teams based on customer insights and field data.
Prepare management reports using service trends and technical performance data.
Support project teams with commissioning activities as required.
Promote a culture of teamwork, accountability, and high-quality customer service.
Skills & Experience Proven experience in senior technical support, service, or training leadership.
Strong technical knowledge of HVAC systems, controls, and refrigeration circuits.
Demonstrated ability to lead, coach, and develop technical teams.
Excellent troubleshooting, problem-solving, and analytical skills.
Strong written and verbal communication.
Experience developing technical documentation and training materials.
Comfortable working cross-functionally with engineering, service, and project teams.
Strong organisational skills with the ability to manage multiple priorities.
Customer-focused mindset with commitment to service excellence.
Experience with digital learning platforms is an advantage.