Overview
Arema Connect Overview - Arema Connect enables companies to deliver market-leading Customer Support 24 hours a day, 7 days a week. We are a people business, our team is our biggest asset, and with one of the highest staff retention rates in the industry, our people are experts in representing our clients’ brands.
The position
* We are looking for Customer Service agents to support our Shared Services operations;
* You will be responsible for providing a top-class customer experience and administrative tasks via telephone, email and live chat;
* Full-Time positions;
* Benefits included.
* Mandatory onsite training with an option to work remotely once training is fully completed.
Responsibilities
* Manage customer queries via Telephone, ensuring a high-quality service is delivered consistently;
* Resolve customer queries with an emphasis on first-contact resolution;
* Fulfilment of administrative tasks;
* Identifying customer needs and providing the right solutions to customers;
* Meet performance goals and objectives.
The role
* Telephone Answering support;
* Maintaining an up-to-date knowledge of client procedures;
* Answering customers\' enquiries via telephone;
* Administrative duties;
* Highlighting trends and issues to the Management team;
Shifts
* 37.5 to 40 hours per week;
* Shifts may vary to support our 24x7 operations (bank holidays may be required from time to time).
Requirements & beneficial attributes -
* The ability to multitask;
* Customer-focused and empathetic;
* Time management;
* Flexible to changing business requirements and operations;
* Good interpersonal and customer care skills.
Skills
* Excellent communication skills;
* Customer Service experience is favourable;
* Team & people skills;
* Detail-oriented.
Next Steps
If you would like to join our team, please send your C.V. to humanresources@aremaconnect.com
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