Job Title: Aftersales Team Lead
We are seeking a highly motivated and customer-focused Aftersales Team Lead to join our Service team. The role involves developing and managing the performance of your Parts & Service team to deliver exceptional customer experiences while optimising profit potential.
Key responsibilities include:
* Managing a busy multi-franchise workshop
* Providing guidance and training to team members
* Maximising customer satisfaction
* Monitoring department performance
What we are looking for:
Previous experience as a main franchise Aftersales Manager is essential. Strong leadership skills, innovative thinking, and the ability to train, coach and motivate the Service team are also required.
Required Skills and Qualifications:
* Management
* Service management
* Customer service
* Parts management
What we offer in return:
Competitive salary
Performance bonus
Pension
Employee assistance programme
In-house qualifications
Refer a friend scheme
Clean and safe working environment
Keywords: Leadership, Team Management, Customer Satisfaction, Parts Management.