We're hiring for an Operations Manager to support our growing Employee Benefits team!
To keep up with our growth in the UK and Ireland, we're looking for a dedicated
Operations Manager
to lead and oversee the operational delivery of NFP Ireland's Employee Benefits, Wealth Management, Mortgage and Health services.
This role plays a key part in ensuring seamless service delivery, strong compliance and governance, operational efficiency, and an exceptional client experience.
You will manage and develop a high-performing operations team - including the Health Team - optimise processes, drive digital and AI-enabled improvements, and collaborate closely with internal and external stakeholders to support NFP's growth strategy.
This is an 18-month fixed-term contract.
We're looking for someone with:
Proven experience managing and developing high-performing teams
A strong understanding of Irish regulatory requirements in wealth, pensions, mortgages, and employee benefits
Excellent leadership, communication, and relationship-building skills
A strong analytical mindset with the ability to interpret data and implement effective solutions
Proficiency with MS Office, CRM systems, reporting tools, automation software, and AI-driven systems
5+ years' experience in operations management, preferably within financial services or employee benefits
A professional financial services qualification (e.g., QFA) is desirable
Experience in compliance, regulatory engagement, audit support, and risk management
Knowledge of pension schemes, group risk products, wealth advisory services, and health benefits administration
Experience implementing digital transformation or AI-powered process improvements is an advantage
Using these skills, you'll be:
Managing the day-to-day operations across Employee Benefits, Wealth Management, Mortgage and Health services
Leading, mentoring, and developing a team of operational and administrative staff, including the Health Team
Managing recruitment, onboarding, offboarding, and continued professional development across all teams
Ensuring service excellence, regulatory compliance, and adherence to SLAs across all operational functions
Partnering with Finance, HR, Compliance, Marketing, and Regional Operations Managers to drive cohesive operational delivery
Maintaining an up-to-date understanding of Irish financial services regulations (GDPR, Central Bank of Ireland, industry standards)
Supporting marketing projects, including collateral updates, proposal support, and client-facing material development
Developing and implementing operational strategies to strengthen efficiency, reduce waste, and enhance client value
Overseeing pipeline management, reporting, new business processing, and ongoing client service workflows
Acting as the first line of defence for complaints, ensuring timely investigation and resolution in partnership with Compliance
Overseeing the accurate processing of all payable invoices and credit notes
Reconciling accounts to supplier statements on a regular basis to ensure accounts are kept up to date
Supporting internal and external audits, compliance reviews, and regulatory reporting cycles
Analysing end-to-end workflows and identify opportunities for improvement using data-driven insights
Working closely with sales, client relationship teams, and senior leaders to align operational priorities with business goals
Managing invoicing, AUM capture, sales reporting, commission recording, and related business reporting
Overseeing office operations including vendor management, stock control, phone systems, diary management, and annual leave approvals
Providing administrative and operational support for high-net-worth clients where required
Acting as escalation point for client complaints, ensuring timely resolution and follow-through
Who is NFP?
With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialise in helping businesses in four core areas:
Insurance (helping them manage key risks)
Health and safety (supporting them to create a safer workplace for their employees)
Employee benefits (helping them reward their people more effectively)
HR, people and talent (supporting employers and their people to thrive through changes and challenges)
What you'll love about working here
working in a dynamic, fast-paced organisation in an exciting industry
the opportunity to do globally impactful work from day one
learning from industry and business line specialists with decades of experience
a huge variety of projects to work on and challenges to solve
our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being
a rich suite of employee benefits and out-of-work perk
The great benefits we offer:
Finances
It's important to know you're paid fairly for the hard work you put in, which is why we complete regular reviews to keep your salary in line as you progress.
Plus, we offer initiatives to support and give you financial peace of mind.
Matched employer pension contributions
Life Assurance and Group Income Protection
Lifestyle discounts for well-known brands
Work-life balance
We appreciate the importance of your life outside of work and the benefits of an effective work-life balance.
That's why our policies and culture respect your ability to be flexible, helping you be your best self both in and out of the office.
Opportunity for hybrid working
Generous annual leave allowance
Health and wellbeing
We firmly believe in supporting the whole person, not just the employee.
At NFP, you have access to a number of initiatives and resources designed to support your physical and mental health and wellbeing.
Comprehensive Private healthcare
Healthcare cash plan
Additional days off throughout the year to focus on your wellbeing
Charity and community work
At NFP, your sense of purpose will stretch far beyond your job role.
With numerous opportunities to support charities and local initiatives close to our heart, you'll be able to join us in making a real difference.
Numerous charity fundraising challenges and events throughout the year
Opportunities to volunteer and give back to the community
Award-winning apprenticeship program, helping local schoolchildren take their first steps into the world of work
Social
It's not all hard work; we also love to let our hair down.
By providing plenty of opportunities to socialise with your colleagues throughout the year, we help ensure our people get on personally as well as professionally.
Two large employee events every year for summer and Christmas
Enjoy out-of-work events and socials to get to know your team better
Good office locations with plenty of opportunity to socialise outside of work
Inclusion and belonging
We're proud holders of Insurance Business Magazine's 5-Star Inclusion and Belonging Employer award.
Through our dedicated Inclusion and Belonging committee, we hold edu
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