Join to apply for the Hotel Receptionist role at InterContinental Dublin
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The 5* InterContinental Hotel (part of the MHL Hotel Collection) is currently recruiting for a passionate Receptionist to join their Front Office team.
The InterContinental Dublin is located in the leafy suburbs of Ballsbridge, within close proximity to the RDS, Aviva Stadium and is on a frequently serviced bus & DART line. At InterContinental, we place a great deal of importance on assembling the best team possible. We hire motivated people, train them to perform their jobs superbly and create a working environment where they can flourish guided by passionately held goals, beliefs and principles. InterContinental can offer what many hospitality professionals dream of an opportunity to build a lifelong career that has both global potential and a real sense of pride in work well done.
InterContinental employees make the difference for our guests by creatively demonstrating our culture of service excellence. It is this culture that sets us apart from our competitors; an intangible quality that keeps our valued guests returning again and again and drives us to deliver the best service in the industry.
Main Duties & Responsibilities Include:
* Focuses on the thorough and creative planning of day and night rooms operations pertaining to the arrival experience, lobby management, Concierge experience, guest recognition program, inventory management & departure experience.
* Delivers a consistent and superior guest experience.
* Ensure daily arrivals check is complete, including specials, traces and arrival details report.
* Ensures guest requests are satisfied in a timely and personable manner.
* Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism.
* Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
The Successful candidate will have 1-2 years experience working as a Receptionist in a Hotel. Candidates need proven and extensive experience in this role, excellent operational standards and critical attention to detail.
Key Attributes Required Include:
* Ability to prioritize in a fast paced environment
* Experienced using Opera
* Strong knowledge of the City
* Excellent Customer Service experience
* Accuracy & strong attention to detail
* Flexibility in day to day job demands, remain focused when priorities and practices changes
* Be clear, concise & professional in all communications both written & verbal
* Polished and professional demeanor when client facing
The Benefits Package Offered At InterContinental Include:
Excellent learning, development and career opportunities within our group
Uniform provided & dry cleaned
Complimentary staff meals while on duty
Employee Discounted Rates for IHG and MHL groups hotels.
Bike To Work & Tax Saver Scheme
Employee Assistance Programme
Recognition Awards
Recommend a friend recruitment bonus
Sports & Social Events throughout the year
Staff Gym
Skills:
Front deskHotel receptionGuest ManagementOperaHotel service
Benefits:
Gym Meal Allowance / Canteen Paid Holidays
Skills:
Reception Telephone Skills Customer Skills
Benefits:
Canteen EAP Employee Gym Discount MHL & IHG Rates Social Events
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Hotels and Motels
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