Technical Support Manager - Global Operations
My client based in Ireland are currently looking for a highly skilled Technical Support Manager to lead and inspire a global IT support team, driving service excellence across multiple regions.
This fully remote position requires you to be based in Ireland, with responsibility for overseeing worldwide IT systems, guiding cross-functional collaboration, and ensuring employees have the technology and support they need to succeed.
Key Responsibilities
* Lead, mentor, and develop a distributed IT support team across Ireland, Malaysia (Kuala Lumpur), India (Gurgaon), Japan, and the United States.
* Drive customer service excellence, fostering a culture of proactive, high-quality user support.
* Oversee and optimize global IT infrastructure, ensuring security, reliability, and performance.
* Provide expert Office 365 support and training, including onboarding, system development, and troubleshooting.
* Communicate effectively with the wider business through project updates, technical documentation, and escalation management.
* Manage IT budgets, including planning and oversight of operational and capital expenditures.
* Champion innovation and help employees maximize the value of available technology resources.
* Collaborate with business leaders to assess requirements and deliver tailored technical solutions.
* Strengthen global collaboration by introducing tools, training, and processes that enhance cross-regional teamwork.
Required Qualifications & Skills
* Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience).
* Microsoft Certified Desktop Support Technician (MCDST) or higher-level Microsoft certification preferred.
* Strong customer service mindset with excellent written and verbal communication skills.
* Professional, calm, and solutions-oriented approach when handling complex challenges.
* Advanced knowledge of Windows 7, 8.1, 10, and Microsoft Office.
* Proven expertise in technical troubleshooting, installation, and system maintenance.
* Track record of successfully leading large, global, cross-functional teams on project-driven initiatives.
* Outstanding organizational and multitasking skills, with the ability to balance multiple priorities while delivering consistent support.
We are an equal opportunities employer and welcome applications from all qualified candidates.
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