Job Title: Transformation Expert A forward-thinking Transformation Expert is sought to join our IT operations team and play a leading role in driving transformation across the organization. Job Description * To analyze, design, and implement improvements to IT operations and business processes leveraging best practices. ----------------------------------- Required Skills and Qualifications Essential: * Bachelor's degree in computer science or related field; * At least five years' experience as a Business Analyst with proven experience supporting digital transformation programs; * Rigorous understanding of ITIL principles combined with some hands-on knowledge of core ITIL processes; * Familiarity with Lean/Six Sigma methodologies and tools an advantage. rnr