Service Support Administrator Job Description
The Service Support Administrator plays a key role in supporting both the Repairs and Service functions. This individual will monitor and maintain repair jobs on the database, ensuring all information is accurate and up-to-date.
Responsibilities include tracking job progress, updating statuses, and providing regular updates to clients. The administrator will also provide administrative support to the Repairs team, including correspondence, scanning, photocopying, and liaising with engineers. Additionally, they will support the Repairs Supervisor with daily operations, resolving supplier issues, and ensuring workloads are completed.
The Service Support Administrator will liaise with scheduling personnel to ensure efficient allocation and scheduling of repairs. They will also assist the Purchasing Coordinator with system updates, allocation of parts, and dispatch. Furthermore, they will review engineer reports and process related invoices.
Key Skills & Competencies:
* Strong organisational and administrative skills with the ability to prioritise tasks in a fast-paced environment.
* Excellent attention to detail and accuracy in data entry.
* Proficient in Microsoft Outlook, Excel, PowerPoint, and Word.
* Ability to work well under pressure and meet tight deadlines.
* Flexible team player with the ability to work independently and collaboratively.
Experience Required:
* Previous experience in a busy office environment with a proven ability to manage multiple tasks efficiently and accurately.