Customer Service Support
1. Call Centre & Customer Service
2. Customer Service
3. Dublin
4. Permanent / Full Time
19/6/
5. Health cover, Pension,
6. Dublin 12
7. 35K to 42K
Customer Service Support
Dublin 12
Salary: €35, – €42, (depending on experience)
Reporting to: Customer Service Manager
Overview
Are you an organised, customer-focused professional looking for a dynamic support role in a thriving B2B environment? We're seeking a proactive Customer Service Support professional to join our fast-paced team. You'll be at the heart of our customer service operations, supporting both our valued customers and internal account managers to ensure seamless order processing, coordination, and customer satisfaction.
Key Responsibilities
8. Support customers and internal account managers with day-to-day needs and queries
9. Process customer orders using SAP/CRM systems
10. Identify and assess customer requirements to ensure high satisfaction levels
11. Build and maintain strong, trust-based relationships through clear and open communication
12. Resolve product or service issues by understanding and clarifying customer complaints
13. Coordinate with logistics and operations teams to manage delivery schedules
14. Oversee stock availability and liaise on inventory coordination
Required Skills
15. Proficient in Outlook, Microsoft Word, and Excel
16. Strong ability to communicate technical and product-related information clearly
17. Experience with SAP (or similar ERP systems) is a strong advantage
18. Understanding of Heating, Ventilation, and Air Conditioning (HVAC) systems is beneficial
19. Prior experience in B2B internal sales or technical customer service an advantage
20. Fluent spoken and written English is essential
Personal Attributes
21. Self-motivated and results-driven
22. Methodical and organised in their approach
23. Personable and enjoys building professional relationships
24. Optimistic and able to problem-solve resourcefully
What's in it for you?
25. Competitive salary based on experience (€35k–€42k)
26. Full Health Insurance (including family) after 6-month probation
27. Full Dental Cover
28. Pension Scheme – up to 5% employer and 5% employee contribution
29. Permanent Health Insurance (covering up to 65% salary in case of long-term illness)
30. Death in Service benefit
31. Structured breaks and a positive work-life balance
32. Working hours:
33. Monday–Thursday: 08:30–17:30
34. Friday: 08:30–16:30
35. Includes morning, lunch, and afternoon breaks
Join a supportive, professional team where your skills will be valued, and your growth supported. If you're ready to take the next step in your career, we'd love to hear from you.
Apply now to be part of a company that values excellence in service and employee wellbeing.
If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
Celtic Careers is proud to be an Equal Opportunity Employer.