Department: Commercial Dept Reports To: Commercial Director
Responsibilities
Support the deployment and administration of company products and services across the retailer network, ensuring smooth onboarding and day-to-day account management
Build and maintain strong relationships with new and existing clients, acting as a reliable point of contact and resolving queries in a professional and timely manner
Monitor and report on key account performance, tracking figures such as sales penetration rates and product profitability using Excel and internal systems
Assist in pricing reviews and budget tracking, ensuring product lines remain in line with company objectives
Maintain accurate records and produce clear, well-structured reports and spreadsheets for internal stakeholders
Main KPIs
Client satisfaction and retention across assigned accounts
Accuracy and timeliness of reporting and data management
Sales penetration rates across the product portfolio
Adherence to company procedures and regulatory requirements
Requirements
Background in customer service or a client-facing role is essential
Comfortable working with numbers — able to interpret data, spot trends and draw clear conclusions
Confident using Excel and Microsoft Office; able to build and manage spreadsheets to a good standard
Strong communication skills with a professional and approachable manner
Organised, detail-oriented and able to manage multiple accounts simultaneously
An interest in financial or insurance products is an advantage but not required
Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply.
PRC Recruitment and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. PRC Recruitment and our clients apply all relevant Data Protection laws when processing your Personal Data. If you choose to apply to this opportunity and share your CV or other personal information PRC Recruitment and our clients, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at PRC Recruitment
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