* Location: Ireland – hybrid remote/office with occasional client travel
* Contract: Full-time, permanent
Role Purpose
Own a portfolio of live customer accounts, coordinating technical change requests, overseeing project delivery and ensuring each client gains maximum value from PSI’s Fusion platform.
Key Responsibilities
Account Ownership
* Act as primary contact for assigned clients.
* Build trusted relationships through regular calls, updates and workshops.
Project & Change Management
* Capture, document and prioritise enhancement requests.
* Work with product and engineering to scope, estimate and schedule releases.
* Track progress in JIRA; keep timelines, risks and scope visible.
Communication & Reporting
* Deliver concise status reports and road-map briefings via email, HubSpot and virtual meetings.
* Run demos, training and UAT sessions; log feedback for continuous improvement.
* Triage escalated problems, analyse logs or data, coordinate fixes and close the loop with clients.
Client Growth & Retention
* Spot upsell or cross-sell opportunities aligned to client goals and share with Sales.
Documentation & Analysis
* Maintain change logs, project plans and CRM notes.
* Produce clear Word briefs and Excel impact analyses to support decisions.
Essential Experience & Skills
* 3–7 years in client-facing roles (client success, account management, project coordination) within a software environment.
* Ability to discuss SaaS architectures, data flows and API basics; quick to learn new platforms.
* Strong planner who can juggle multiple concurrent projects without losing detail.
* Excellent written and spoken English; confident leading client meetings and presenting progress.
* Advanced MS Word (clear proposals, minutes, documentation) and Excel (costings, impact analysis, pivot tables) skills.
* Hands-on familiarity with JIRA (or similar) for task tracking and HubSpot (or other CRM) for client comms.
* Analytical mindset with a track record of resolving technical and business issues.
* Utility or telecom sector exposure.
* Knowledge of no-code/low-code or field-service solutions.
* Project-management certification (Prince2, PMP, Agile).
Education
Bachelor’s degree in Business, IT, Engineering or related discipline.
* Competitive salary plus performance bonus.
* Pension contribution, healthcare subsidy, generous leave.
* Hybrid working and flexible hours.
* Annual training budget and clear career-path options.
* Friendly, high-energy team that values initiative and collaboration.
How to Apply
Send your CV and a cover letter to careers@psi-mobile.com. Short-listed candidates will complete a phone screen, a brief practical task, and a final interview.
PSI Mobile is an equal-opportunities employer. Applicants must have the right to work in Ireland or the EU.
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