Job Title:
Director of Human Capital Optimization
Overview
The Director of Human Capital Optimization is a strategic leadership role responsible for overseeing and enhancing the allocation, utilization, and development of human resources within the organization. This position involves collaborating with various departments to align workforce planning with business objectives, ensuring efficient staffing levels, implementing workforce analytics, and boosting employee engagement and productivity.
Key Responsibilities:
1. Strategic Workforce Planning:
Develop and execute workforce strategies aligned with organizational goals and objectives.
2. Analyze current and future workforce needs based on business forecasts, market trends, and operational requirements.
3. Identify talent gaps and implement plans to address them through recruitment, training, retention, or restructuring.
2. Workforce Analytics and Reporting:
Establish metrics and key performance indicators (KPIs) to measure workforce effectiveness and efficiency.
2. Utilize workforce data to identify trends, patterns, and opportunities for improvement.
3. Generate regular reports and dashboards to communicate workforce insights to senior management.
3. Staffing and Resource Allocation:
Develop staffing models and optimize resource allocation to meet workload demands while controlling costs.
2. Collaborate with department managers to manage staffing levels, scheduling, and workload distribution.
4. Performance Management:
Assist in the establishment of goals and objectives for workforce productivity, efficiency, and quality of work.
2. Identify opportunities for performance improvement and implement initiatives to enhance employee engagement and motivation.
5. Compliance and Risk Management:
Ensure compliance with labor laws, regulations, and company policies related to workforce management.
2. Mitigate risks associated with workforce-related issues such as labor shortages, turnover, and skill gaps.
3. Develop contingency plans to address workforce disruptions and emergencies.
6. Leadership and Team Development:
Provide guidance and support to the customer experience team.