NEC Aspire Technology
is an innovative Professional Services and Software Development company, with a core competence in mobile telecommunications. Our solutions are delivered to Mobile Network Operators, Managed Service Providers and Technology Partners globally. Our customers include global mobile operators and the world's leading suppliers of telecommunication products and services.
The company has ambitious plans to grow its business across existing and new clients, including digital infrastructure providers across various industries and verticals.
Job Summary
As Technical Solutions Group - Core & Cloud Solutions Manager you will report to the company CCO and be part of a team that is responsible for pre-sales across the entire company solutions portfolio and supports the sales team driving business by translating customer needs into technical requirements as well as provide consultancy in project deliveries where seniority and specific expertise and skills are required. You'll also need to identify new market development opportunities together with Sales and CTO team, using your deep understanding of the market and technology, to jointly identify and develop new solutions, products or services that fit customer needs and/or solve customer issues and pain points. Your focus will be primarily on Aspire's Core & Cloud portfolio, but you're expected to drive over time a wider portfolio within the areas of strategy, design and system integration.
Key Responsibilities
* Core & Cloud portfolio management and evolution
* Multi country (geography), multi domain and multi technology
* Support Sales in defining, articulating and promoting the technical aspects and customer benefits / value of Aspire solutions to existing and new customers
* Participate in meetings and workshops with existing and new customers
* Identify opportunities for enhanced or new solutions based on market development and customer interaction
* Support Sales in value positioning and storytelling related to Aspire solutions
* Translate high level customer requirements into detailed Statement of Work
* Develop customer tailored business cases to support propositions value argumentation
* Develop relationships with senior technical representatives within customer organisations
* Drive and support RFP/RFQ/RFI response and compliance to customers
* Run customers' technical workshops for high level scoping, solution identification or service proposition
* Support technical teams in defining acceptance criteria from business point of view to help defining cash-in milestones
* Support Operations team to define resource requirements (human, software, hardware, etc.) in line with project scope, budget available and agreed profitability
* Support Sales teams in meetings, negotiations, and responding to customer queries to help close deals
* Support Marketing team drafting of case studies, whitepapers, blogs/vlogs and presenting at conferences
* Support CTO team to define and prioritize technology investments including software solutions
* Steer software solutions roadmap to maximize technology investments value and sales
* Package software solutions to maximize customer impact, to align with the company's solutions portfolio and solutions strategy
* Provide business cases for new software solutions investment decisions
* Provide customer and market feedback on opportunities for new solutions, products and services
* Support Trial/pilot scoping and presentation
* Contribute in Consulting or Service assignments and support the selection of teams for the successful delivery of client projects
Qualifications and Experience
Candidates will ideally have broad experience of telecommunications mobile and fixed networks, in particular in the Core & Cloud domains, including hardware, software and network architecture and topologies.
You will enjoy working with people from around the world and across various disciplines. You should be highly motivated, with the drive to solve problems and expand your knowledge. You are proactive and are focused on achieving results.
The following educational qualifications and experience are desirable:
* At least 10 years of relevant network projects, with broad technology knowledge and deep expertise in mobile and fixed network Core & Cloud domains.
* At least 3 years of Senior Technical Lead role in projects, including coordination of teams and client interface
* Advanced knowledge of Telco Cloud infrastructure and associated technologies and services cycles
* Advanced knowledge of Core Network technologies (CS and PS), and evolution to Cloud
* Good understand of automation requirements and experience with various suppliers automation tools, e.g. Ansible, ONAP, OSM, TCA, Teraform
* A solid team player with ability to lead others and work collaboratively
* Highly developed interpersonal skills with ability to manage and communicate effectively with customers and colleagues
* An ability to drive difficult projects to a successful conclusion
* Commercial acumen
* Excellent presentation skills, including preparation and coordination with others
* A strong focus on quality and Customer Satisfaction
* Flexible and adaptable to developing business needs and work patterns
* Ability to travel up to 20% of the time, often at short notice
* Demonstrable experience of being results driven and outcomes orientated
* Technology experience in one or more of the major network equipment manufacturers
Skills
Attributes of the Technical Solutions Group – Core & Cloud Solutions Manager include:
Solutions Skills:
* Strong end-to-end technical knowledge in mobile and fixed Networks
* Proven track record working in Networks Operator projects
* Strong understanding of Network Operator organisations
* Deep knowledge of Aspire solutions and related partnerships, in particular in the Core & Cloud domains
* Understanding on how Telco is transforming industries and verticals, and position Aspire as a value-added partner to those companies
* Ability to clearly explain ongoing and completed Aspire projects, associated outcomes and value delivered
* Ability to draft Statements of Work for customer proposals and RFP responses
* Broad knowledge across the major network equipment manufacturers roadmaps and capabilities
* Ability to speak the same "Technical" language as target customers
* Ability to develop bespoke or customized solutions for customers to address specific client needs
* Ability to understand technology trends and translate them to new and improved technical solutions.
Business Skills:
* Focus on customer value – the 'why' rather than the 'what we do'
* Ability to listen to customer issues and relate such issues to Aspire solutions
* Ability to think beyond current Aspire solutions and capabilities to pursue new business opportunities
* Good appreciation of operational delivery requirements associated with new solutions including synergies with existing solutions
* Ability to gain customer confidence to turn vendor/customer relationship to partnership (consultative approach)
Customer Facing Skills:
* Capable of creating and clearly delivering customer presentations
* Taking ownership for driving opportunities technically
* Developing and maintaining relationships with customers to manage expectations and to cultivate a relationship for value creation, thus driving further business
* Managing and taking responsibility for communication/reporting to the stakeholders at every level - internally and externally
* Willing to travel to customer meetings, sometimes at short notice
* High social intelligence to; be able to identify the customer main drivers and key priorities, and go strategic or very deep based on the target audience
Benefits
* Flexibility in terms of work location in Europe
* Flexible working hours
* A competitive salary with performance related bonus
* Extensive technical and business mentoring
* Opportunity to travel internationally
* Opportunity to work in newly emerging technologies
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