Duties and Responsibilities The Technical Systems Manager will oversee the development and support of our in-house developed applications and sub-systems and will ensure operational support and maintenance is provided for these live applications. This may also include taking on technical responsibility for databases and database applications that are currently outsourced. This role requires a unique blend of technical depth, systems thinking, and operational discipline to ensure the live products always remain operational and performant. Therefore, the ideal candidate will bridge the gap between development and operations, taking ownership of the development and support of certain core applications while the product serves real users in production, while also successfully integrating and stabilising previously outsourced operations. The role will also involve overseeing third party development companies and working with them on the resolution of any technical issues or changes. Core Responsibilities The TFI Leap Card scheme is a resilient high volume transaction processing system operated by third parties on behalf of the NTA. The NTA developed and supports several sub-systems and components used as part of the Leap Card scheme. Leap Production System Development: Maintain comprehensive technical oversight of all in-house developed components and sub-systems used in the production environment Assess and document the current state of in-house developed components and sub-systems systems and develop product roadmaps for each element Take ownership of systems transitioned from outsourced vendors (i.e. insourced), conducting thorough knowledge transfer and establishing operational continuity Assess and document the current state of insourced systems and develop improvement roadmaps Coordinate incident response and lead post-incident reviews to prevent recurrence for components and sub-systems within remit Outsourced Supplier Management: Oversee and coordinate with outsourced development suppliers who contribute code, components, or features to the production system Establish requirements and acceptance criteria for supplier deliverables to ensure they meet internal production requirements Conduct technical reviews of supplier-developed code and components before integration into production environments Manage the technical relationship with development vendors, including clarifying requirements, providing architectural guidance, and ensuring deliverables are production-ready with adequate documentation, test coverage, and operational runbooks Coordinate knowledge transfer sessions when supplier-developed components transition to internal operation and maintenance. Assess technical risks associated with supplier dependencies and develop contingency plans for critical components. System Reliability & Stability: Work closely with ICT Management to ensure systems remain sound, stable, and performant as they operate under production loads Identify and mitigate technical debt that poses risks to production stability Review and approve system upgrade plans Review and contribute to disaster recovery and business continuity plans Team Leadership: Manages and develops the team, including identifying training requirements and carrying out performance reviews Assigns team members to projects and initiatives Ensures team has the applications, access rights (e.g. sandbox) and developments tools necessary to complete their tasks Note: The functions and responsibilities initially assigned to the position are based on the current organisational requirements and may be changed from time to time. The person appointed requires the flexibility to fulfil other roles and responsibilities at a similar level within the Authority. Essential Criteria Please note: In order to satisfy the shortlisting panel that you meet these criteria you must explicitly reference how you meet same in your application. Failure to demonstrate these may prevent your application progressing to future shortlisting stages. Each candidate m ust meet the following requirements at the time of the competition closing: a) Hold a minimum of a NFQ degree level 7 qualification in a relevant discipline, being software engineering or information technology; b) Have at least 7 years satisfactory experience developing database applications; including at least 5 years experience developing for transaction processing systems; c) Have at least 3 years experience managing people; and d) Have excellent oral and written communication and interpersonal skills. Desirable Criteria Please note: Should further shortlisting be required after essential criteria above, a selection of the following may be assessed. The ideal candidate will also: e) Have experience with DB2 and Oracle database technologies (Oracle 12c, PL/SQL Stored Procedures, Functions, and Packages, Java, WebLogic, Oracle SQL Developer); f) Have experience of software development using Python; g) Have experience of public procurement, including requirements definition and tender assessments; h) Have experience of outsourced systems development and implementation projects as client technical representative; i) Have experience of Transport Technologies, such as ticketing systems, automated vehicle location systems (AVL) and/or real-time passenger information systems (RTPI); and j) Have the ability to effectively advocate for the Systems Team and explain complex technical information to a non-technical audience. Remuneration Salary Grade: Assistant Principal Higher Salary Scale: €90,326, €93,761, €97,206, €100,651, €104,091, €106,103, €109,516 (LSI 1), €112,940 (LSI 2) Personal Pension Contribution (PPC) rate. This salary is payable to an individual who is required to make a personal pension contribution (PPC) to their main pension (in general those persons whose initial appointment to the Public Service is on or after 6th April 1995). €85,804, €89,072, €92,352, €95,615, €98,886, €100,792, €104,049 (LSI 2), €107,295 (LSI 2) Non Personal Pension Contribution (non-PPC) rate. This salary is payable to an individual who is not required to make a personal pension contribution (PPC) to their main pension scheme. Annual Leave: 30 days per annum. This leave is on the basis of a five day week and is exclusive of the usual public holidays. Note: entry will be at point 1 of the scale and will not be subject to negotiation; different pay and conditions may apply if, immediately prior to appointment the appointee is already a serving Civil Servant or Public Servant; the rate of remuneration may be adjusted from time to time in line with Government pay policy. Contract: Permanent Contract Probation: There is a 6 month probationary period which may at the discretion of the CEO be extended to 10 months. Selection Process Prior to completing your application please read the Important Candidate Information Booklet on our careers page here: How to Apply Please submit your application in one single word document or PDF referencing the title of the role you wish to apply for in the subject of the email to with the following: 1. A comprehensive cover letter outlining why you wish to be considered for the post and where you believe your skills and experience meet the requirements for the role of Technical Systems Manager; 2. A comprehensive CV (not to exceed 3 pages); and 3. A fully completed Key Achievements Form (attached). Please note that omission of any or part of the 3 requested documents, as set out above, will render the application incomplete. Incomplete applications will not be considered for the next stage of the selection process.
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