Title:Supporter Services Assistant Reports to:Supporter Services Manager Contract type:Permanent Hours/Days:Part-time 3 days per week (21hrs) 9am 5pm Days flexible. Some evenings and weekend work may be required Location:The Society operates a hybrid working model, with a combination of remote and in-person (Dublin 4 office) working. Office Days:Ideally office based, but flexible to do 2 office days 1 remote day per week Salary:€33,000 (FTE) Full time equivalent per annum Pro Rata Salary: €19,800 Pro Rata salary for part time hours __________________________________________________________________________________________________ Who we are Every three minutes, someone in Ireland hears the words Youve got cancer. At the Irish Cancer Society, we understand the physical, emotional and financial impact a cancer diagnosis brings. And we are determined to do everything we can to help. As Irelands leading cancer charity, we work across every area of cancer from prevention and early detection, through to end-of-life care. We make a positive impact for people affected by cancer every day: investing in life-saving and life-changing research; providing practical, financial and emotional supports; and driving improvements in public cancer services. If you enjoy working at a fast pace and have strong organisational skills; are passionate about our cause; and want to develop your career by being involved in delivering some of Irelands most inspiring fundraising campaigns, this role is for you. Join us to change the lives of people affected by cancer in Ireland. What youll do As a Supporter Services Assistant, you will be working closely with fundraising and communications team colleagues on a range of campaignsincluding Daffodil Day and Community Events. You would work with members of the fundraising teams in developing, administering and maintaining relationships with our fundraisers and donors and delivering the Societys strategy and fundraising targets. Key duties and responsibilities Supporter, volunteer and stakeholder relationships Be the first point of contact for our fundraisers and donors, providing the highest standard of donor care through a warm, engaging and compassionate attitude and managing, maintaining and building relationships with supporters to achieve best retention across a range of media including phone, email, social media and post. Field and respond to supporter and prospect requests/enquiries in a timely manner. Display excellent customer service standards across email, post and phone. Enter relevant detail into database. Work closely with the Community Fundraising, Campaigns, Corporate and Distribution teams in delivering efficient fulfilment service for supporters and volunteers. Conduct thank you and welcome calls to supporters. Fulfilment of ad hoc supporter requests as required e.g. arranging cheque presentations and personalisation and sending of with sympathy and in memory cards. Donor Information Administration Input and maintain accurate data on Dynamics database (CRM). Process, track and acknowledge all gifts through the database to ensure accurate processing and income assignment, and appropriate and timely acknowledgement of gifts. Accurate processing of donations through Dynamics Database and web platforms, including scanning of relevant paperwork, inputting of financial details and set up of donation batches. Comply with the Societys policies and procedures, relevant professional codes of conduct and standards, regulation and legislation governing charities activities, including Data Protection and GDPR. Administration Assisting in meeting the annual fundraising and regional income targets and keeping the expenditure within the annual budget. Support opening and sorting of post. Other projects/tasks as required Who you are: Qualifications and experience You will typically have 1-2 years experience working in a fast paced administrative role, with direct patient or client contact. The Society measures experience based on the quality of the experience obtained, rather than in time passed and welcomes applicants at all stages of their career. Person Specification Empathetic and compassionate: you will put the needs of the supporter first, demonstrating care and compassion toward all those you interact with, with an interest in the charity sector and growing your knowledge of Fundraising A clear and effective communicator, over the phone and in writing, with an ability to engage and build relationships with supporters and co-workers A practical problem-solver: you will be highly practical and able to come up with solutions and create efficiencies where possible An adaptable team player: you will work flexibly and collaboratively within your direct team, and with colleagues across the organisation, building strong relationships. Organised and efficient: you will be highly organised and efficient in your work, with a strong attention to detail, and working effectively to deadlines. Technology savvy: you will have a high level of proficiency in MS Office suite, and experience of working with CRM systems and databases, as well as using technology to support internal processes. Knowledge of MS Dynamics is an advantage. The closing date for applications is Friday 5th June 2026 Please note all CVs are logged through a third-party system for processing The Irish Cancer Society is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We know that the more inclusive we are, the better our work will be. WE DO NOT REQUIRE THE ASSISTANCE OF AGENCIES Some of our benefits: 23 days Annual Leave a year or Pro Rata equivalent, plus public holidays, Good Friday and Christmas Eve (if it falls on a working day) Service Days - Additional days awarded to reflect long service with the Society. Sick Pay Scheme (following Probationary period) Flexitime Defined Contribution Pension Scheme - new starters will join the pension from the date of commencement of employment with the Society. The current contribution rate ranges from a contribution of 3%, 5% or a maximum of 8% of basic salary. Group membership for VHI and HSF (health plans) Bus/Rail Ticket Scheme and Cycle to Work Scheme Death In Service Benefit (from commencement of employment) Paid Family Leave (Maternity, Paternity, Adoptive, Force Majeure and compassionate Leave) Learning and Development Programmes Educational Assistance (Study and Examination Leave) Employee Assistance Programme (EAP) Optional Flu vaccine provided Skills: Office Administrator Customer Service Telephone Skills People Skills Data Entry Attention to detail Good problem solving skills Benefits: Parking Laptop Paid Holidays Pension
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