Job Title: Cloud Support Engineer
A Day in the Life of a Cloud Support Engineer
As a member of the AWS Support team, you will be at the forefront of transformative technology, assisting global companies and developers leveraging our growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all cloud products, equipping customers with essential tools and tactics to maximize their product and support investments.
About the Team
Diverse Experiences
We value diverse experiences and encourage candidates from various backgrounds to apply. If your career has been non-traditional or includes alternative experiences, don't let that hold you back.
Why Amazon Web Services (AWS)
AWS is the world's most comprehensive and broadly adopted cloud platform, pioneering innovation and excellence in cloud computing. Our robust suite of products and services powers businesses for the most successful startups to Global 500 companies.
Work/Life Balance
We prioritize work-life harmony, striving for flexibility in our working culture. This ensures achieving success at work doesn't come at the expense of personal sacrifices.
Inclusive Team Culture
Our employee-led affinity groups foster a culture of inclusion, empowering us to celebrate our differences. Ongoing events and learning experiences inspire us to continuously learn and grow.
Mentorship and Career Growth
We're committed to Earth's Best Employer status by offering endless knowledge-sharing, mentorship, and other career-advancing resources to help professionals develop and thrive.
Basic Qualifications
* Fluency in French
* Bachelor's degree or experience in a Technical Customer Service role
* Monitoring and/or Troubleshooting of: OS Administration (Linux/Windows), Network Essentials (TCP/IP) and knowledge of Internet Fundamentals
* Experience with Networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related)
Preferred Qualifications
* Experience in Cloud computing (AWS, Azure, OpenStack)
* Experience with System Administration
* Experience with Network troubleshooting tools
* Experience with Cloud services/Cloud deployments