Job Description
Location:
Main St,
Position:
Outlet Manager
Department:
Food & Beverage
Reports to:
F&B Manager
Location:
Villa Rose Hotel - Ballybofey, Co Donegal
Employment Type:
Full-time
About The Role
We are looking for a passionate and experienced
Outlet Manager
to lead the daily operations of our Food & Beverage departments within our 4-star hotel. Reporting directly to the
Food & Beverage Manager
, you will be responsible for ensuring that service standards reflect our hotel's commitment to excellence, while driving guest satisfaction, operational efficiency, and revenue growth.
About The Role
Key Responsibilities
* Oversee the smooth daily operations of the assigned outlet, ensuring high service standards.
* Lead, train, and motivate the service team to deliver exceptional guest experiences.
* Collaborate with the F&B Manager to develop and implement sales strategies, promotions, and upselling initiatives.
* Monitor staffing levels, schedules, and labor costs to ensure operational efficiency.
* Manage stock control to maintain cost effectiveness.
* Handle guest feedback professionally and take prompt corrective action when needed.
* Ensure compliance with hotel brand standards, hygiene, and health & safety regulations.
* Prepare reports on outlet performance, guest feedback, and financial targets.
Requirements
* Previous experience as an Outlet/Restaurant/Bar Manager in a 4-star or 5-star hotel environment.
* Strong leadership and interpersonal skills with the ability to inspire a team.
* Excellent guest service and communication abilities.
* Solid knowledge of F&B operations, including revenue management and cost control.
* Ability to thrive in a fast-paced, service-driven environment.
* Flexibility to work shifts, weekends, and holidays as required.
What We Offer
* Competitive salary
* Career development opportunities within a growing hotel group.
* Training and development programs.
* Employee dining and accommodation discounts.
* Supportive and professional working environment.
Skills Needed
About The Company
The Gallen Hospitality group is comprised of three 4-star, family-run hotels located in Ballybofey and Gweedore, Co Donegal.Owned by the Gallen family, the Villa Rose Hotel was established in the year 2000 and is comprised of 57 bedrooms, state of the art spa facility and has been consistently named Ireland's top hotels in the Tripadvisor Traveller's choice awards.In 2016, the Gallen family added Jackson's Hotel to their offering. With 135 bedrooms, a leisure centre and extensive conference & banqueting facilities the hotel is one of the largest in the region.In 2021, the family acquired An Chúirt Hotel in Gweedores 66 bedrooms & a health club. An Chúirt is nestled in the beautiful Donegal countryside with the iconic Errigal Mountain as it's backdrop.
Company Culture
At Gallen Hospitality our culture centers around our people and we focus on their well-being, safety and equality. With over 300 employees, we are a principal hospitality employer in the County. When we take care of our staff, our staff take care of our guests. WELL-BEING We believe the role we can play in our employees well-being is one of the most important responsibilities we have as employers. EQUALITY We operate an Equal Opportunities Policy. We are proud of how often employees are promoted within the Group.
Required Criteria
* Strong leadership and interpersonal skills with the ability to inspire a team.
* Excellent guest service and communication abilities.
* Solid knowledge of F&B operations
* Ability to thrive in a fast-paced, service-driven environment.
* Flexibility to work shifts, weekends, and holidays as required
Desired Criteria
* Previous experience as an Outlet/Restaurant/Bar Manager in a 4-star or 5-star hotel environment
Closing Date
Saturday 18th October, 2025
Contract Type
fulltime
Salary
Based on Experience