Job Description
To support our product development and ensuring our product complies with our quality standards and meets customer expectations.
We are seeking a skilled professional to work alongside the buying teams, suppliers and key stakeholders to establish and maintain best practice in product development and quality assurance.
The ideal candidate will have a strong technical background in footwear and accessories, with experience in product development, quality control and assurance.
Key Responsibilities
* Support delivery of the Departmental and Quality strategy to deliver the customer promise.
* Demonstrate technical knowledge of footwear and accessories to develop products that are safe, legal and fit for purpose.
* Build and develop capability to assess commercial quality and testing requirements.
* Assist with product development and adhere to sample process flow.
* Investigate all Gold Seal rejections and communicate quality issues to buying teams and suppliers.
* Build competitor awareness to enable quality, fit and performance benchmarking of the Client's products versus key competitors.
* Work with the Compliance team to ensure the Quality Standards are in line with industry standards (Value/Volume retail).
* Demonstrate an understanding of the legal/product/retail requirements for labelling.
* Organises and runs fit sessions for product area of responsibility. Communicating clearly to buying teams and suppliers fit amendments and technical solutions.
* Assist in identifying potential fit, fabric or component quality issues.
* Investigate any testing failures with the supplier, supporting with technical knowledge on how to resolve.
* Compile and conclude tech packs and score card analysis as part of the delivery of the key line programme to ensure quality standards and cost efficiencies are achieved.
* Investigate and support resolution of quality issues in a timely manner with clear solutions and communication to all relevant stakeholders.
* Monitors the Returns Report to identify high returning styles/products, highlighting risk to Quality Manager and develop CAPP to enable improvements. Working with the supply base to resolve and improve future deliveries.
* Investigate customer feedback/customer complaints/product issues and record on the quality incident log.
* Monitors the Returns Report to identify high returning styles/products
Required Skills and Qualifications
* Technical background required. A focus on footwear and is essential.
* Related industry experience.
Benefits
This role offers the opportunity to work with a talented team, develop your skills and knowledge, and contribute to the success of the company.
Others
Please note that this job description is not exhaustive and you will be required to undertake other duties relevant to the role as necessary.