Job Title:
IT Support Engineer – Pharmaceutical Industry (Lab LIMS Systems)
Location:
Limerick
Job Type:
Contractor (12 months rolling)
Reports To:
IT Manager / IT Director
Job Summary:
We are seeking a skilled
IT Support Engineer
to join our team in the
Pharmaceutical industry
. The ideal candidate will provide technical support for IT systems, ensuring the seamless operation of hardware, software, and network infrastructure while adhering to industry compliance standards such as
GxP, FDA 21 CFR Part 11, and ISO 27001
. The role requires a proactive problem-solver who can manage incidents, support end-users, and work on IT projects within a highly regulated environment.
Key Responsibilities:
* Technical Support & Troubleshooting:
Provide first and second-level IT support for hardware, software, and network issues.
* User Support & Training:
Assist employees with IT-related queries, conduct training, and create user guides for software and systems.
* Creating SOP's and Procedural documentation.
* Infrastructure Management:
Maintain and troubleshoot IT infrastructure, including servers, workstations, and networking equipment.
* Compliance & Security:
Ensure IT operations comply with
GxP, FDA 21 CFR Part 11, and ISO 27001
standards, implementing necessary security measures.
* System Administration:
Support Active Directory, Office 365, ERP, LIMS, Scanners and other business-critical applications.
* Incident & Change Management:
Track and resolve IT incidents, document changes, and contribute to continuous improvement.
* Project Support:
Assist in IT projects, including system upgrades, new technology implementations, and process improvements.
* Vendor Coordination:
Work with external vendors to procure IT equipment and manage service contracts.
Qualifications & Experience:
* Education:
Bachelor's degree in
Computer Science, Information Technology, or a related field
(or equivalent experience).
* Experience:
Minimum
3-5 years
of IT support experience, preferably in a
Pharmaceutical, Med Device, Biotech, or Life Sciences
company.
* Technical Skills:
* Strong knowledge of
Windows OS, Active Directory, Office 365, and ITSM tools
.
* Familiarity with
GxP-compliant IT environments and validation processes
.
* Understanding of
cloud computing, virtualization (VMware/Hyper-V), and networking (TCP/IP, VPNs, Firewalls)
.
* Experience supporting
ERP, LIMS, MES, and QMS systems
is a plus.
* Certifications:
ITIL, Microsoft, or Cisco certifications (e.g.,
CompTIA, MCSA, CCNA, ITIL Foundation
) are advantageous.
Soft Skills:
* Strong problem-solving and analytical skills.
* Excellent communication and interpersonal skills.
* Ability to work independently and as part of a cross-functional team.