Desktop Support Engineer - Shannon Airport (L1 with Development Opportunity)
Location:
Shannon Airport, Ireland
Contract Type:
Full-Time, Permanent
Looking for an IT support role that's more than "reset passwords and replace keyboards"?
At Shannon Airport, our IT environment covers far more than the average office — from baggage handling and car park systems to retail POS and CCTV. We're seeking a hands-on
Desktop Support Engineer
who's ready to handle the breadth of a fast-paced airport operation, while building new skills along the way.
You'll join as a
Level 1 engineer
with a strong foundation in IT support (2-3 years' experience) but an appetite to stretch into supporting a wide variety of airport systems under guidance. This is not a Level 2/3 role, but it's ideal for someone who's curious, adaptable, and eager to grow.
What You'll Do
* Provide deskside support for desktops, laptops, printers, and peripherals — from installation to break/fix.
* Act as on-site "Smart Hands" for network and server teams, following procedures to assist with hardware, cabling, and rack work.
* Follow instructions for desktop application installation and troubleshooting.
* Desk-side support and PC break/fix; basic Windows OS administration.
* Support antivirus/anti-spyware software installs and issues.
* Basic iOS/Android configuration & troubleshooting.
* Assist with OS/software deployments via MSCM, WDS, MDM — following procedures and escalating complex failures.
* Perform password resets, account unlocks, and group membership updates.
* Assist with access permissions; escalate complex issues
* Troubleshoot simple LAN/WAN connectivity issues.
* Perform basic Wi-Fi diagnostics (ping, ipconfig, Wi-Fi analyser)
Develop & Learn airport-specific systems such as:
* Car Park Management
* Hold Baggage System
* Baggage Identification & Weighing
* CCTV & IP Telephony (Nice to have: IP PABX)
* POS Retail Systems & Reservations Systems
* Airport Lighting & Management Systems
* Nice to have: Database technologies (Microsoft SQL, Oracle)
What you bring:
* 2-3 years' IT support experience (hardware/software troubleshooting).
* CompTIA A+ or equivalent (or willingness to gain during employment).
* Basic familiarity with TCP/IP, DNS, DHCP, VPN, and RDP.
* Clear, confident communication skills (C1 English).
* Ability to work independently, meet deadlines, and follow security/compliance requirements.
* Essential: Valid right to work in Ireland and 5 years' continuous work/education history for airside clearance.
Desirable (can Learn)
* Database basics (Microsoft SQL, Oracle).
* IP PABX phone systems.
* Cisco certifications.
* Audio-visual system support.
Why this role?
This is a rare opportunity to keep the
entry-level flexibility
but gain
exposure to specialist systems
found only in airport environments — without the "must-have" senior engineer barrier to entry. We'll support your development so you can adapt to the variety of technologies that keep the airport running.
Physical Requirements
* Able to lift or push 20-40 kilograms of equipment if needed.
* Able to stand or kneel for extended periods of time.
* Able to use mechanical tools.
Work Details:
* Rotational Shift Schedule: Mon-Fri: 08:00 - 16:00 / 11:00 - 19:00
What we will offer:
* €35,000 per year
* €3,600 shift allowance per year
* Life Assurance
* Contributory Pension
* Perkbox discounts
* ESP Learning: Free access to IT certifications
Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.
ESP Global Services is an equal opportunity employer.