Hotel Operations Executive
The Hotel Operations Executive is responsible for overseeing the day-to-day management of a hotel and its staff. This role involves planning, organising and directing all hotel services, including front-of-house operations, food and beverage services, and housekeeping.
* Key responsibilities include:
* Maximising hotel revenue and profitability from all market segments.
* Responsible for development and direction of departmental managers in order to achieve pre-set goals and targets as agreed.
* Responsible for maximising the profit opportunities of all outlets in the property.
* Work closely with Group Revenue and Sales to achieve increased revenue per available room.
* Analysing sales figures and devising marketing and revenue management strategies.
* Requirements include:
* Meeting financial performance targets.
* Assist in managing budgets and financial plans as well as controlling expenditure.
* Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports.
* Initiates corrective action.
* Additional responsibilities include:
* Directing the development and organisation of special events, promotions and creation of packages with the Operational Heads of Department.
* Overseeing all food and beverage operations within the hotel.
* Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development in conjunction with HR.
* To succeed in this role, you will be responsible for:
* Ensuring good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
* Supervising maintenance, supplies, renovations and furnishings.
* Liaising with contractors and suppliers.
* Ensuring compliance with licensing laws, health and safety, employment regulations and other statutory regulations.
* To make sure that appropriate fire evacuation procedures are in place for all hotel departments, that all hotel employees are aware of them and that regular fire drills are carried out.