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Job Title:
Customer Account Manager
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Job Description:
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The primary objective of this role is to provide proactive support and service to a designated portfolio of clients, ensuring their needs are met through effective communication and relationship building.
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This includes account maintenance, growth, increased profitability, overall client satisfaction, and identifying opportunities to enhance the client relationship.
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Key Responsibilities:
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1. Maintain awareness and knowledge of the business market, card payment industry, competitors, and internal activities to ensure all business opportunities are identified, considered, and closed appropriately.
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In addition to these responsibilities, the successful candidate will be expected to:
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* Sell a full range of merchant processing products and services.
* Achieve set monthly targets and KPIs set by line manager.
* Provide accurate reports on daily, weekly, monthly activity, including inbound and outbound calls.
* Responsible for forecast of revenue & in year new business.
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Requirements:
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To be successful in this role, you will need to possess the following skills and qualifications:
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* At least 2 years' experience in a customer account management role in a sales driven environment.
* Evidence of consistently hitting and overachieving revenue targets.
* Ability to prioritize and manage a large portfolio with a strong focus on retention and growing your book of business.
* Excellent time management and organisational skills.
* Proven ability to develop and maintain relationships at all levels of a company.
* Broad commercial and financial acumen and awareness of issues involved in negotiating and has ability to negotiate logically and constructively.
* An influential and highly effective communicator (verbal/non-verbal/written) with strong interpersonal skills.
* A team player able to work and support colleagues across a multinational organisation.
* A willingness to accept change and the ability to maintain effectiveness in a changing environment.
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Competencies:
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You will also need to demonstrate the following competencies:
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* Drive for Results: Hold self and others accountable to consistently achieve meaningful results.
* Collaboration: Build partnerships and promote a culture of teamwork to drive one US Bank.
* Agility & Innovation: Ability to move and learn quickly to support a fast-paced team and business.
* Inclusion: Build a culture of equity and inclusion in which diverse ideas, talent, and perspectives are welcomed and encouraged.
* Risk Management: Appropriately identify and manage risks, in compliance with applicable laws, rules, and regulations, and with Company Policy.
* Ethics and Trust: Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity, and authenticity.
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