The Plaza/Tallaght CrossJoin our fabulous team at The Plaza and Tallaght Cross Hotels as our Reservations AgentYou will oversee operations and lead all our teams across these two fabulous hotels, located in South County Dublin.About The Plaza HotelWelcome to The Plaza Hotel Dublin with 122 well-appointed ensuite bedrooms, state of the art conference facilities & excellent cuisine.Over the last 2 years, the entire interior of the 4-star hotel has been extensively refurbished, now comprising of exciting new eateries. The hotel now offers 122 spacious, comfortable and ensuite bedrooms along with a number of large suites. Two large and naturally lit event spaces, together with 4 meeting suites allow for conferences and events of all sizes, ranging from 5-200 people.Responsibilities:Greets guests over the phone in a friendly, welcoming and courteous manner,Records reservation information accurately on CRM SystemIdentifies and records group and transient business codesRecords and processes deposit informationRecords special billing instructions, approves credit after consultation with Revenue ManagementRecords requests for special accommodation and suites,Files all reservations in a systematic order for easy referral,Identifies commissionable reservations and secures required informationInforms other departments of VIP arrivalsContributes to maximum occupancy and average rate by utilizing yield management Maximises customer satisfaction and hotel revenue by promoting hotel restaurants and activitiesAbout The RoleRequirements:Outstanding customer service attitude and motivation to please the guestAdministration experience, using IT systemsAttention to detail, ability to meet deadlines and being a team play whilst also having the ability to use own initiativeFluent in spoken English with excellent writing skillsHave an excellent level of computer literacy using systems such as Microsoft Office Suite, Opera would be an advantage.Previous experience in a similar role would be an extreme advantageous.Perks and Benefits of working at The Plaza HotelCompetitive rate of payPRSA pension schemeCareer progression opportunities across the Windward groupEmployee Assistance ProgrammeDigital Wellness ProgrammeComplimentary, high quality meals on dutyDiscounted room & dining rates in Windward properties for you as well as friends and familyEmployee awards & staff recognition scheme including employee of the Quarter, team recognition days and random treat daysAbout Windward ManagementThe Plaza and Tallaght Cross Hotels are managed by Windward Management.Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their ownersJoin Us Today as a Reservations AgentRequired CriteriaSkills NeededAbout The CompanySince its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.Company CultureAt Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.Company BenefitsWindward Management Limited understands the value of its people and offers a benefits package designed to support and reward its employees. Competitive salaries are complemented by a supportive work environment that prioritizes work-life balance and career development. Team members benefit from opportunities to learn, grow, and advance in their careers, with access to mentoring and professional training programs. The company places a strong emphasis on employee well-being, fostering a culture of mutual respect and collaboration. For candidates looking for a career that combines growth, fulfillment, and an opportunity to make an impact, Windward Management provides an ideal platform.SalaryNot disclosed