We are The Dean Group. Dive into our company culture, where genuine individuals are celebrated and fun is integral. We specialise in design led, premium hotels, with a focus on art, culture and people. Always leading from the front, we grow careers internally, seeking the best and brightest. Driven by our ethos, our team collaborates with enthusiasm, pushing boundaries for both colleagues and customers.
We are currently seeking an experienced Activities Receptionist to join the team in Glasson Lakehouse. If you are passionate about exceptional customer service and have previous experience in a busy hotel then we would love to hear from you
Key Areas of Responsibility
* Guest Experience
* Safety & Compliance
* Organisation & Administration
* Team Support
Job Purpose
The Activities Receptionist is the first point of contact for guests at the Activities Centre and Hot Tubs at Glasson Lakehouse. This role is responsible for delivering a warm welcome, providing clear information about available activities, and ensuring guests enjoy a safe and memorable leisure experience. The Activities Receptionist / Host will support the smooth running of all activities, assist with set up and organisation, and maintain the highest standards of safety, cleanliness, and customer care.
Role Responsibilities
Guest Experience
* Welcome guests to the Activities Centre and Hot Tubs with a professional and friendly approach.
* Provide clear information and guidance on available activities, equipment, and schedules.
* Assist guests with bookings, queries, and activity preparation.
* Ensure all guests have a safe, enjoyable, and positive experience.
Safety & Compliance
* Monitor the safety of guests across all leisure activities, including bikes, outdoor pool, hot tubs, fishing, and lake activities.
* Assist guests with fishing equipment and water activity preparation.
* Ensure health and safety regulations are adhered to at all times.
* Intervene promptly and appropriately in the event of unsafe behaviour or potential risk.
Organisation & Administration
* Support the organisation and scheduling of activities and bookings.
* Maintain cleanliness and presentation of the Activities Centre and equipment.
* Assist with general upkeep and light maintenance of equipment and facilities.
* Ensure accurate guest records and information are logged where required.
Team Support
* Work closely with the Activities Team to ensure smooth daily operations.
* Assist colleagues in activity set-up and supervision.
* Provide support to other team members during peak periods.
* Promote a safe, professional, and welcoming environment for both guests and staff.
Preferred Experience
* Strong customer service and communication skills.
* Organised, professional, and detail-focused.
* Ability to motivate and engage with guests of all ages.
* Positive, approachable, and friendly attitude.
* Good IT skills and basic administrative ability.
* Knowledge of safety regulations relating to leisure activities (training provided where required).
* A team player with the ability to work independently.
Benefits:
* Global discounted staff room rates across the group
* 50% off Food and 25% Beverage across the group
* Accrued Annual Leave with Service
* Friends and Family discount
* Gym Membership Discounts*
* Continual training and development
* Career progression within the Group
* Gratuities *
* Meals on shift
* Bike to work scheme
* Taxsaver for travel
* Refer a friend scheme
* Wellness at work events and access to wellness platform
* Employment Assistance Programme
* Group discounts for cinema tickets, shopping deals etc
* Team appreciation days
* Service recognition
* Regular fun-filled activities and gatherings for all teams across the group
* Applicable to certain positions
The Dean Group owns and operates a number of hotel across Ireland, in certain instances we may feel your skills and experience may suit another role we have available. By submitting your application, you are permitting The Dean Group to contact you for other opportunities within the Group
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