Posted: 9h ago
The role
Patient Administrator / Aide – Charlestown
Charlestown, IrelandAffidea Ireland
Posted: 26.05.2026
The Affidea Group is one of the most successful European healthcare diagnostics imaging companies, with over 400 staff within our Irish clinics. We operate diagnostic imaging and minor injuries centres across the country, offering a broad range of cutting‑edge imaging technology and healthcare services to the public, insurers, employers and other organisations.
Responsibilities
Patient coordination: greet and assist patients in person, by phone or email; schedule, confirm and manage appointments; register new patients and update records; provide information regarding appointments, procedures and clinic policies.
Administrative support: maintain and organise patient files; process referrals, medical reports and correspondence; liaise with clinical staff to coordinate patient flow; handle patient queries and complaints.
Systems and documentation: use software to manage patient data and appointment schedules; ensure documentation is completed accurately and filed properly; generate reports and assist with audits as required.
Compliance and quality: adhere to all relevant policies, procedures and regulatory standards; maintain a clean and organised reception and administrative area; participate in quality improvement initiatives and contribute to service development.
Radiographer aide duties: greet patients, verify identity, explain procedures, assist with safe transfers and positioning, support basic comfort needs, and communicate status and delays.
MRI support: assist with patient changing, transfers, comfort and communication; restock consumables and support questionnaire pre‑checks; assist radiographers with coils and positioning.
Quality, safety & infection prevention: uphold infection prevention & control, JCI hygiene standards and local radiation protection rules; participate in audits, stock checks, equipment cleaning logs and room turnaround standards; report incidents or near misses promptly.
Stock, housekeeping & logistics: keep clinical and non‑clinical areas tidy and ready; restock consumables; manage waste streams correctly.
Professional conduct & development: maintain confidentiality and data protection; use PPE and follow manual/patient handling training; support new staff orientation and complete mandatory training and keep competencies up to date.
Qualifications & Experience
Leaving Certificate (UK equivalent); 1+ years of administration experience essential.
Excellent MS Office skills desirable.
FETAC Level 5 Care Assistant or completion of FETAC with Radiographer Module.
Manual handling, Basic Life Support and Fire training certificates mandatory.
Strong patient focus, excellent communication, empathy, flexibility and adaptability, honesty and integrity.
Competencies
Ability to work as part of a team.
Strong patient focus.
Excellent communication skills.
Empathy.
Flexibility and adaptability to deal with different tasks.
Honesty and integrity.
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