IT Support Professional Role:
* Project documentation is a crucial aspect of project management, encompassing project proposals, mandates, and initiation documents.
* Implementation and rollout of IT systems involve assisting in the deployment and testing phases as part of a project team.
* Monitoring project progress requires setting deadlines, ensuring adherence to the project plan, and addressing any deviations or issues that may arise.
* Collaboration with vendors and stakeholders is essential for planning and executing system upgrades.
* Workflows, processes, and proposed process improvements need to be prepared and mapped for system implementations.
* Test script preparation and user acceptance testing are critical steps in the implementation process.
* System administration involves configuration, access control, troubleshooting, and user training to ensure optimal system performance.
* Escalated support issues require effective management to resolution, involving communication with stakeholders and providing support for business functions within the IT department.
* Staff-reported issues demand prompt attention and assistance from the IT support team.
* The IT support team must be able to cover shifts when required, ensuring continuous support for users.
* User account setup on systems and engagement with external vendors for hardware ordering, delivery, and scheduling are essential tasks.
Requirements:
* A valid work permit or EU citizenship is mandatory for this position.