Overview
The Cosmetics Company Store - Kildare Village
As part of the Estée Lauder Companies, The Cosmetics Company Store offers award-winning premium skincare, make-up, haircare and fragrance products from a collection of prestigious brands including Estée Lauder, Clinique and MAC.
Job Summary
As a Keyholder/ Retail Sales Assosiate you'll be responsible for supporting the management team in seeking opportunities to drive sales through consistently remaining consumer focused.
They are accountable for achieving this by;
* reflecting a credible and professional Brand image to all internal and external consumers at all times.
* maximizing sales through selling, providing excellent service and retail standards.
* contributing to efficiencies through adhering to store/Brand/Company Procedures and guidelines.
Responsibilities
Sales and Service
* Engage and communicate effectively with consumers providing accurate advice.
* Effectively deliver Brand Services as required.
* Consistently deliver Brand service and sales expectations, following the customer journey at all times.
* Participate and support the management team in eventing opportunities.
* Process till transactions effectively, accurately and efficiently; manage queues, as necessary.
* Tailor the experience to meet consumer needs providing alternatives and additional items, where appropriate.
* Adhere to appearance guidelines and personal standards.
* Understand and deliver daily and weekly and Brand KPI's.
* Effectively and efficiently deal with stock queries from consumers.
Product Knowledge & Retail Standards
* Identify features and benefits of products providing consumers with relevant information.
* Ensure personal upskilling utilizing Brand education digital tools and resources.
* Demonstrate a thorough understanding of the Brand and product.
* Engage with In Store Coach to improve knowledge & KPIs.
* Adhere to all store/company retail standards.
* Maintain housekeeping standards.
* Support the management team with visual merchandising changes adhering to guidelines.
* Maintain an up-to-date awareness of new stock, best sellers, out of stock categories and layouts.
* Identify faulty stock where appropriate, and take appropriate action.
Operations
* Follow Brand/store procedures when receiving, checking and unpacking deliveries and actioning stock movements.
* Store stock as per guidelines and procedures.
* Accurately and effectively follow stock counting procedures, when required.
* Effectively follow the replenishment process within agreed timeframes.
* Accurately action promotions and discounts as per guidelines and/or instruction.
* Adhere to the daily/weekly deployment rota.
* Keep abreast of company/store information by means of workplace, team briefs, newsletters or any other forums the Brand utilizes.
* Adhere to all communicated company standards, Policies and Procedures.
* Responsible for opening and closing the store when senior managers are absent.
Teamwork
* Offer support and assistance to colleagues where appropriate whilst ensuring own responsibilities are fulfilled.
* Treat colleagues as consumers and provide them with the best service possible.
* Act as a role model and encourage colleagues to achieve agreed standards.
* Take personal responsibility and ownership for development.
* Understand the company culture and promote the Brand image at all times.
* Seek opportunities to share best practice in order to benefit the store.
* Display a high standard of conduct, performance and behavior at all times, in line with company guidelines, policy and procedure.
Security and Health & Safety
* Adhere to store/company Security Policy and Procedures and take personal responsibility.
* Adhere to store/company Health & Safety Policy and Procedures ensuring compliance to legal responsibilities and obligations.
* Report observed hazards/maintenance issues to management.
* Follow fire safety procedures and understand how to use associated equipment safely.
* Demonstrate continual awareness of all Health & Safety requirements relating to lifting, carrying and effective use of ladders/steps etc.
* Follow and help to organize evacuation/emergency procedures where appropriate.
Qualifications
Qualifications
* Demonstrable understanding of excellent service.
* Passion for Brand.
* Ability to learn quickly and compliant in nature.
* Ability to hold an engaging conversation.
* Possess and acts upon initiative.
* Eligible to live and work in the EU.
* Flexibility to work retail hours, including days, evenings, weekends and special events.
* Proven working experience in retail sales.
* Show a genuine interest in beauty, haircare & skincare.
* Previous experience/qualification in beauty a distinct advantage.
* Proficiency in English/
* Track record of over-achieving sales quota.
* Experience of being a key holder.
Benefits
* Competitive salary.
* Commission opportunities available.
* Employee Discounts.
* Company Events.