Job Summary
The Senior Analyst, Transfer Agency will be responsible for multiple tasks including data entry, verification and quality assurance checks on various transactions. They will also ensure timely responses to queries in line with departmental guidelines, manage work queues efficiently and attend team meetings.
In addition, the role involves monitoring mailboxes to guarantee that all queries are resolved within agreed service levels, supporting the enhancement of quality through procedural reviews and updates, and undertaking other relevant duties as required.
This position requires strong collaboration with other departments and external stakeholders, adherence to organizational policies, procedures and controls, and a commitment to delivering high-quality results.
Main Responsibilities:
* Data entry, verification & quality assurance checks on transactions
* Timely responses to queries in line with departmental guidelines
* Work queue management & efficient completion
* Team meetings attendance
* Mailbox monitoring to guarantee query resolution within service levels
* SUPPORTING quality enhancement through procedural reviews & updates
Key skills and competencies include interpersonal skills, self-management, motivation, analytical thinking, organizational knowledge, client service and quality, and administrative expertise.