Job Overview
The Night Porter is a vital role that requires attention to detail, excellent communication skills and the ability to work effectively in a fast-paced environment.
Key Responsibilities
* Monitor and control access to premises ensuring guest safety and security.
* Conduct regular patrols to maintain a high level of awareness and respond promptly to any incidents or concerns.
* Provide exceptional customer service, greeting and assisting guests arriving or departing during late-night hours.
Administrative Duties
* Handle check-ins and check-outs for late-night arrivals and early departures accurately and efficiently.
* Process billing and reservation details with precision, ensuring all information is up-to-date and secure.
* Maintain accurate records of guest interactions and incidents for future reference.
Support Services
* Collaborate with housekeeping to address guest requests for additional amenities or services.
* Perform light cleaning duties in public areas as required to ensure a clean and welcoming environment.
* Ensure public areas are tidy and presentable at all times.