Technical Support Specialist
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Bon Secours Health System has a rich history in providing quality healthcare services to the community. Our commitment to excellence is reflected in our state-of-the-art facilities and cutting-edge technology.
We are seeking an experienced Technical Support Specialist to join our IT team within a fast-paced, dynamic private healthcare environment. The successful candidate will play a key role in ensuring the seamless operation of IT systems and support services across clinical and administrative departments.
The role involves providing advanced technical support for end-users, diagnosing and resolving hardware, software, and network issues, and maintaining and managing IT assets. The ideal candidate will have strong knowledge of Windows OS, Microsoft 365, Active Directory, and networking fundamentals, as well as experience with Citrix platforms and IP phone systems.
In addition to technical skills, the successful candidate will possess exceptional verbal and written communication skills, with the ability to present complex information to technical and non-technical audiences. Strong organisational skills, with the ability to prioritise and manage multiple tasks effectively, are also essential.
The Technical Support Specialist will work closely with the IT Business Services Manager to implement IT policies, cybersecurity protocols, and ensure GDPR compliance. They will also participate in on-call rotation and after-hours support as necessary.
Key Responsibilities:
* Provide advanced technical support for end-users, both onsite and remotely.
* Diagnose and resolve hardware, software, and network issues across clinical and administrative departments.
* Maintain and manage IT assets, including IP phone systems, imaging and deploying desktops, thin clients, laptops, printers, and mobile devices.
* Lead the procurement process for IT equipment and software, ensuring compatibility with clinical systems and organisational standards.
* Manage inventory and lifecycle tracking of IT hardware, ensuring timely replacements and upgrades in line with compliance and performance standards.
* Evaluate and escalate unresolved issues to specialist teams or external vendors.
Benefits:
* Competitive salary and benefits package.
* Opportunities for career growth and professional development.
* A supportive and inclusive work environment.
* Collaborative team culture.
Required Skills and Qualifications:
* Relevant IT certifications (e.g., CompTIA A+/Network+, Microsoft MCSA/MD-102, ITIL Foundation).
* 3+ years of experience in an IT helpdesk or desktop support role, preferably in a healthcare setting.
* Strong knowledge of Windows OS, Microsoft 365, Active Directory, and networking fundamentals.
* Experience with Citrix platforms and IP phone systems.
* Exceptional verbal and written communication skills.
* Strong organisational skills.
Contact Information: Please submit your CV via Rezoomo by clicking the apply button below. Interviews will be held on week commencing [insert date]. Bon Secours Health System is an equal opportunities employer committed to fostering an inclusive and supportive workplace where all employees have the opportunity to thrive.