Job Summary
We are seeking a highly skilled receptionist to join our team.
This is a client-facing role that requires exceptional communication and multitasking skills.
You will be working in a fast-paced environment, providing front-of-house support and ensuring smooth day-to-day operations at our mixed animal practice.
Key Responsibilities:
* Greeting clients and managing appointments using our tailored booking system (Merlin)
* Answering phone calls and responding to client queries professionally and efficiently
* Handling payments, processing transactions, and managing end-of-day cash procedures
* Managing stock levels and assisting with deliveries, including light lifting
* Maintaining cleanliness and high standards throughout the practice
* Supporting the wider team with general administrative duties
* Building product knowledge to assist clients with queries
About You
We are looking for a trustworthy and proactive individual who thrives in a busy, client-focused setting.
The successful applicant must have:
* Previous receptionist or front-of-house experience in a customer service environment
* Strong IT skills – comfortable with Microsoft Outlook, navigating multiple systems, and data entry
* Experience with cash handling and confident discussing payments with clients
* Excellent communication and interpersonal skills
* High standards of cleanliness and organisation
* Team-oriented and willing to support others as needed
* Passion for animal welfare
Our Team
We are a dynamic mix of experienced professionals supported by cutting-edge facilities.
We pride ourselves on taking the time to provide thoughtful, tailored treatment for every animal—and a supportive, collaborative environment for every team member.