Laserfiche is hiring for a Sales Coordinator to support the sales function by developing relationships with new & existing businesses, helping them grow and develop their digital transformation strategy. They build and manage a pipeline of clients working towards strategic objectives and are responsible for collaborating with several internal stakeholders to optimize customer experience and success. They will learn how to evaluate customer needs, diagnose problems, and develop solutions by making warm and cold calls, consulting with clients and conducting software demonstrations.
The Sales Coordinator will also attend trade shows to support the sales function and generate new business opportunities.
About the Role - Key Responsibilities
* Lead Qualification: Own the inbound lead process to ensure timely personalized engagement
* Customer Relationship Management:
o Build trust & loyalty by liaising with SPs & clients, handle their concerns, and promote retention, expansions
* Knowledge Expert:
o Become a trusted advisor by supporting the sales team, clients & SPs with the provision of relevant sales resources tailored to specific needs, e.g. case studies, video testimonials, vertical industry updates, etc.
* CRM Hygiene - Salesforce: Mandatory accurate and up-to-date documentation of all customer account details, including opportunities, commitments, key discussions, and records of customer visits or calls
* Assist with RFI’s/RFP’s/Sales Proposal process
* Planning: Work closely with the Sales team to create a sales plan to meet or exceed monthly sales quotas
* Reporting:
o Maintain and interpret Power BI and Salesforce reports
o Forecasting: Assist with weekly sales forecast
* Market: Regularly enhance knowledge and insight into the best practices and trends within the industry
* Sales SLA’s: Ensure timely delivery of services and handle any related issues
* Demonstrations: Assist the Process with Pre‑Sales engineers in the progress and delivery of demonstrations
* Team engagement: Proactively share ideas to improve the sales processes and contribute to the effectiveness of the sales team
About You - Essential Qualifications
* Bachelor’s degree in business, Marketing, or a related field
* Previous experience in a sales support or coordination role, preferably in a SaaS or tech environment is beneficial but not mandatory
* Languages: fluency in English, fluency in a second European language preferably German or French
* Excellent organizational and time-management skills. Keen sense of urgency responding to customers in a timely manner, keeping to SLA’s
* Communication skills – ability to effectively communicate to both technical and non-technical individuals, via Teams, Zoom, email, etc.
* Ability to prioritize effectively in a fast-moving environment
* Attention to detail and a proactive approach to problem-solving
* A growth mindset
* Highly organized with strong multi-tasking capabilities and attention to detail
* Proactive, self-motivated & ability to work independently & collaboratively within a team
* Proficiency in Microsoft Office and CRM systems especially Salesforce, experience with CPQ systems is a plus
About Us
Laserfiche is a leading enterprise platform that helps organizations digitally transform operations and manage their content with AI‑powered solutions. Through scalable workflows, customizable forms, no‑code templates and AI‑enabled capabilities, the Laserfiche® document management platform accelerates how business gets done. Trusted by organizations of all sizes—from startups to Fortune 500 enterprises—Laserfiche empowers teams to boost productivity, foster collaboration, and deliver a superior customer experience at scale. Headquartered in Long Beach, California, Laserfiche operates globally, with offices across North America, Europe, and Asia.
Laserfiche complies with all Equal Opportunity and affirmative action regulations. Laserfiche makes all employment decisions – such as recruiting, hiring, training, promotion, compensation, professional development practices, discipline and termination – without regard to race, religion, color, national origin, ancestry, citizenship, sex, pregnancy, age, creed, physical or mental disability, medical condition, genetic characteristic, marital status, veteran status, gender identity/expression, sexual orientation or any other characteristic protected by law, except as may be permitted by law.
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