Overview
HVAC Service Technician is required by CareerWise Recruitment for our North Dublin based client. The Heating Air Conditioning Service Technician is responsible for providing exceptional customer service and technical support to maintain customer plant and equipment on site under our maintenance and service contract. The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational technical processes. Company Van provided.
Role of this position
Customer and Technical:
* Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
* Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), customer breakouts, warranty work, hire and commissioning workloads.
* Build and maintain strong relationships with customers, acting as a trusted point of contact.
* Collaborate with Service desk, Sales, and Operations Team to establish strong communication channels and share key customer insights.
* Use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
* Reporting and analysis: Generate regular reports on completed invoiced work orders.
* Foster strong customer relationships through exceptional service and effective communications with customers, supervisors, regional service managers, and senior technicians to drive continuous improvement.
Internal Controls and Administration:
* Proven experience in a service or field-based technician role.
* Strong knowledge of customer service principles.
* Excellent interpersonal skills with the ability to motivate technicians to deliver positive customer experiences.
* Analytical thinking and problem-solving abilities.
* Proficiency in using Apps, diagnostic software, and MS Office Suite.
Job requirements
* Knowledge of manufacturing industry is advantageous.
* People and communication skills with a positive mindset.
* Able to work with minimal supervision.
* Appropriate skilled-based certificates with F-Gas.
* Able to cover standby and call-outs on a planned scheduled basis, including weekdays, weekends, and bank holidays.
* Proficient in using Microsoft Office Suite.
* Driver’s license; company vehicle will be allocated.
* Right to Work status confirmed for country of application.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Engineering and Other
Industries
* HVAC and Refrigeration Equipment Manufacturing
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