Provide excellent customer service support to our Professional Customer base.
Main Responsibilities:
Handling incoming telephone calls & emails from external and internal customers in a professional, competent, timely manner consistent in maximizing customer satisfaction, encouraging repeat business, revenue and profit growth for the business.
Resolve complaints in a timely professional manager and escalate as appropriate.
Liaising with external and internal customers in relation to service request progress and updating CRM accordingly.
Ensure data in work orders is accurate prior to submitting to SAP.
Submit all Service related work orders to SAP.
Create and manage cost estimations within CRM in line with customer and contract conditions.
Process spare parts orders for accepted cost estimations.
Follow up on outstanding purchase orders / cash payments and open cost estimations.
Check SAP orders held in the system (e.g. open delivery notes / missing pricing etc.)
Investigate and resolve Service invoice queries and raise supporting credit paperwork as required.
Undertake other activities requested by management to meet department and/or business requirements.
Scheduling of work for Field Service Engineers adhering to customers contractual time scales and escalation process if not achieved.
Closely monitor all WIP jobs correcting any tasks and errors that prevent timely completion.
Provide proactive communication to customers regarding updates & planned services.
To engage and participate in team meetings embracing the team culture and offering proactive suggestions where necessary.
Benefits
Company Pension with Employers Contribution
Death in Service Policy
Long-Term Illness Insurance
Additional Maternity & Paternity Leave
Study Support Plan
Profit Share
Cycle to Work Scheme
Sick Pay Policy
Holiday Purchase Scheme
Employee Assistance Programme
Job Type: Full-time
Additional pay:
Bonus pay
Overtime pay
Yearly bonus
Job Type: Full-time
Pay: €33,******-€35,****** per year
Benefits:
Bike to work scheme
Company pension
Employee assistance program
Employee discount
On-site parking
Profit sharing
Sick pay
Wellness program
Experience:
similar: 1 year (preferred)
Work Location: In person