Ergo are seeking a Deskside Support Engineer for an exciting hybrid opportunity in Dublin city centre. The successful candidate will provide support-users for a high-profile public-sector client.
You will have strong technical knowledge around the M365 stack (Teams, One Drive, Sharepoint) and exceptional communication skills.
Working for the current Microsoft and VMware Partner of the Year you will learn from the best Engineers in Ireland with a strong benefits package which includes pension, health insurance, 25 days AL and educational assistance.
What will you do?
Diagnosing and resolving issues with desktops, laptops, docking stations and related hardware
Troubleshooting operating systems (Windows10/11), business applications (MSO365, VPN clients, 3rd party apps), and common software errors
Handling incidents and service requests that are escalated from L1 Service Desk
Educating users on upcoming training (e.g. webinars) around technology use to facilitate pre-emptive support
Creating, modifying, and disabling user accounts across Active Directory, email systems, and business applications.
Installing, configuring, and updating standard and authorised software.
Supporting patching processes where required, either manually or through remote tools
Break/Fix for VIP users
Maintaining stock/asset records and updating asset management systems
Troubleshooting local connectivity issues
Documenting known issues, fixes, and standard procedures
Ensuring devices meet security baselines (antivirus, encryption, patching).
You should have experience in some / all of the following?
Management of M365 (supporting Teams, Exchange, One Drive etc.)
Windows 11 troubleshooting and support
ITIL (certification preferred)
ITSM ticketing systems (ServiceNow an advantage)
Supporting and setting up Mobile Devices (MDM)
Desktop support - hardware troubleshooting
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