Access to Care Ward Administrator - UPMC Kildare
Location: UPMC Kildare Hospital
Job type: Permanent
Overview of role:
The Access to Care Advisor will be part of an integrated team across our UPMC healthcare services that will simplify Access to Care for our patients. The successful candidate will be expected to operate with agility and diligence to ensure the success of the Access to Care team in the furtherance of our mission of bringing life changing medicine to all the patients and communities for whom we are privileged to serve.
We are looking for a candidate with healthcare experience who is service-minded and is driven to help others and make the patient experience as straightforward as possible. The candidate will be a team-player who is adaptable, responsive and learning-minded in a fast paced environment. They will be organised in their approach and competent in the use of technology to facilitate a collaborative and effective way of working.
The UMPC Whitfield Access to Care Advisor will be primarily located on the level 2 general medical ward with duties on other wards. This is a part time 30 hour contract.
Primary Duties and Responsibilities:
Admissions and Communication:
* Keep open communication with the nurse in charge on a daily basis.
* Deal with all telephone calls to the department in a professional and efficient manner and ensure all calls are directed to the relevant people capable of dealing with the enquiry.
* Collect admissions from reception when requested.
* Ensure all admissions to department are admitted on iSOFT system and are allocated into correct bed/bay.
* When necessary, assist with the transfer of patients to other departments or hospitals, ensure all appropriate information is photocopied to accompany patient.
* Organise clinic
appointments, G.P appointments where necessary.
Medical
Chart Management:
* To ensure the day-to-day maintenance of patient medical notes and X Rays. This will include follow up on reports; ensure all test results are filed in patients' chart once signed off by consultant or RMO, in current admission and in appropriate sections in line with hospital medical record policies.
* To ensure that patient identification details are correct and up to date.
* To maintain patient confidentiality in respect of held records, in accordance with hospital policy.
* To prepare notes of patients going to other hospital departments or referring hospitals, as directed by the Clinical Nurse Manager or the Nurse in Charge, and in accordance with policy.
* Ensure relevant insurance forms are completed by patient.
* Ensure discharge letters /
notes are distributed in a timely manner and filed accordingly.
Office Management Duties:
* Ward reception duties, organisation of non-clinical areas, i.e., nurses' station
* To complete all administration duties as requested including typing, photocopying, and scanning.
* Discharge
patients on iSOFT computer system and ensure the discharge date and time is
correct once the patient has been discharged.
Quality & Safety
– Safe Culture
* Adhere
to the Quality and Safety procedures and protocols to ensure a safe culture.
Qualifications & Experience:
Eligible Criteria:
The
Post holder must hold the following to fulfil the requirements of this post:
* Hold a relevant Third Level Qualification or equivalent.
* Have excellent administrative and organisational skills.
* Have excellent interpersonal skills and the ability to communicate effectively with management, consultant staff, staff, patients, public and outside agencies.
* The ability to work in a fast-paced customer-based environment
* An understanding of commitment to patient confidentiality
* Ability to work effectively within a multidisciplinary team
* Ability to work as part of team and own initiative.
* Time management skills.
* IT skills, proficiency in: Microsoft Office
Desirable Criteria:
* Experience in an acute hospital setting
* Knowledge of medical terminology
* IT skills, proficiency in: iSOFT,Clockwise Time and
Attendance system
This job
description is intended to be an outline of the areas of responsibility. As the
UPMC Kildare Hospital and the post holder develop, this job description may be
subject to review in light of the changing needs of the Hospital.
Equal
Opportunity Statement and Benefits
UPMC is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment
for all employees.
At UPMC we provide a total rewards program
that is not only market competitive, but fair and provides growth opportunities
for all our colleagues.
Compensation – Competitive pay for the work employees do – base pay, performance related pay
and premium pay where applicable.
Benefits –
Fully paid maternity and paternity leave for new parents. Competitive Pension
Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover
for all employees up to the age of 66.
Performance and Recognition – Rewards for performance that supports the goals and mission of
UPMC through our annual ACES programme.
Work-Life Balance – Enhanced annual leave up to a maximum of 27 days. Flexible
working opportunities to support you to work around external family
commitments.
Development
and Career Opportunities – Opportunities for each employee to reach
their career goals through continued learning and/or advancement.
About
UPMC
UPMC is a renowned multinational academic medical
centre committed to delivering people-focused care that's close to home.
Headquartered in Pittsburgh and affiliated with the University of Pittsburgh
Schools of the Health Sciences, UPMC shapes the future of health through
clinical and technological innovation, research and education.
UPMC expands its expertise globally, bringing world-class care across
continents through its UPMC International division — an owned and operated
network of hospitals and ambulatory care centres in Italy, Ireland and
Croatia. UPMC International brings new access to the signature specialty
services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to
more people in more places around the world.
In Ireland UPMC has provided high-quality healthcare in the South East since
2006. UPMC's operations in Ireland now include UPMC Whitfield Hospital in
Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in
Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at
the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy
locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across
UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and
Mayo. UPMC has also established a nationwide Concussion Network. UPMC's
Global Technology Operation Centre is based in Kilkenny.