Service Designer (Manager / Senior Manager) - Permanent ?? Dublin | Hybrid We're hiring a Service Designer to join a growing transformation team, working across complex client engagements to design end-to-end digital services and experiences. This is a hands-on role with a strong focus on human-centred design, strategy, and stakeholder engagement, shaping customer journeys and delivering meaningful service improvements across digital and operational touchpoints. You'll be working in a fast-paced consulting environment, partnering closely with clients to solve complex challenges and drive real business impact. What you'll be doing * Designing end-to-end service experiences across digital and operational touchpoints * Using human-centred design to identify pain points and create innovative solutions * Translating user research and insights into actionable strategies and designs * Facilitating workshops and co-design sessions with clients and stakeholders * Creating journey maps, service blueprints and prototypes * Communicating ideas clearly through storytelling and presentations * Driving continuous improvement across customer experiences For more senior candidates * Leading and mentoring teams of designers and cross-functional stakeholders * Managing delivery, roadmaps, budgets and risks across projects What you'll need * Strong experience in Service Design (10+ years) * Proven experience working with clients in a consulting or similar environment * Strong understanding of design thinking, UX and Agile delivery * Experience conducting research and translating insights into design solutions * Strong stakeholder management and communication skills * Experience with tools such as Figma, Miro or similar Nice to have * Experience leading multi-disciplinary teams * Background in product, UX or digital transformation * Strong strategic mindset with a focus on business outcomes Skills: Service Design strategy UX figma