Department:Payroll SupportEmployment Type:Contract / TempLocation:DuleekDescriptionWho are we?At Bright, we create cutting-edge software for accounting, payroll, tax, and practice management, supported by a team of talented individuals who are passionate about making a difference. Together, we lead the industry with innovative solutions and unparalleled customer support.We're all about creating opportunities for businesses to succeed---and for you to shine. Join us, and be part of a supportive, collaborative team that values your voice and contributions.Why join us?We believe in empowering people to grow professionally while maintaining balance in their lives. At Bright, you'll work in a dynamic, inclusive environment that supports your personal and career aspirations.The Opportunity (Maternity Cover)As a Payroll Support Agent your role would be to guide and advise our customers across Ireland and the UK on processing their payroll. Our friendly, established team are at the core of our business and have helped us reach customer satisfaction levels of almost 99%.Join a team where you can make a real difference in supporting small and local businesses.Key ResponsibilitiesActing as the first point of contact in supporting customers over the phone and via email.Providing help and answers to customers' payroll issues through identification of the problem itself, research on answers and subsequent provision of guidance.Guiding customers through our software, enabling them to use the software effectively.Testing our software to ensure bug free software is released.Keeping abreast of trends and changes in payroll and employment legislative areas.To support, guide and assist other team members in resolving customer queries.The Person2 years customer support experienceIrish or UK payroll experience/knowledge is necessaryKnowledge of Accounts or Employment legislation would be desirableStrong communication skills, particularly phone and listening skillsCustomer orientated, eager to go the extra mile to assist customersExcellent phone manner with the ability to engage and build rapport with customersAbility to work under pressure and in a changing environmentA knowledge of AI tools or technology to enhance customer support efficiency and problem-solving capabilities would be an advantageStrong IT proficiencyPositive attitude with a can-do approach