Job Description
Job Title: Customer Supply Chain Coordinator
Reports To: Customer Supply Chain Manager – Consumer and International
Location: Dublin
Company Background
Ornua is a dairy co‑operative which sells dairy products on behalf of its members, Ireland’s dairy processors and, in turn, Irish dairy farmers. It is Ireland’s largest exporter of Irish dairy products, exporting to 110 countries worldwide. Headquartered in Dublin, Ornua has annualised sales of over €3.5 billion and a global team of 3,000 employees.
Ornua is structured across two divisions: Ornua Foods and Ornua Ingredients. We operate from 10 business units worldwide, including 16 production facilities, and have sales and marketing teams working in‑market across the globe in Africa, Asia, Germany, Ireland, the Middle East, Spain, the UK, and the US.
You may know us by our brands Kerrygold, Dubliner, Pilgrim’s Choice, Avantage, Forto, and BEO.
Ornua’s Values
At Ornua, our Values lie at the core of everything that we do and how we behave both individually and as a business. Our five values, and their underlying behaviours, encourage us to Seek and Embrace New Ideas, Make It Happen, Be Our True Selves, Show You Care and Achieve Great Things Together.
Ornua’s Growth
At Ornua, our co‑operative ethos lies at the heart of how we do business. We care passionately about driving sustainable, profitable growth, underpinned by our ambitious ‘Path to Prosper’ strategy. We have delivered significant growth in our core business, and we have ambitious plans for continued growth over the next five years.
Why This Role is Valuable
The Customer Supply Chain Coordinator is a key point of contact for our internal customers who work closely with the Procurement, Technical, Demand Planning, Marketing and Sales teams in order to service Ornua’s subsidiaries efficiently and effectively.
Key Areas Responsibility
* Subsidiary warehouse replenishment management and key contact point for Ornua warehouse service providers.
* Co‑ordinate the effective and efficient day‑to‑day movement of material through the supply chain, including but not limited to:
* Work closely with 3rd party suppliers (stores / carriers / partners) by managing and monitoring service levels to ensure delivery performance targets are being met.
* Support Inventory Controller with any Inventory Management queries and physical stock counting where and when required.
* Actively support internal or external customer review meetings by supplying appropriate customer‑related data, as and when required.
* Actively establish and manage all key performance indicator metrics associated with your customers, in conjunction with internal teams.
* Ensure complete ownership of customer issues by actively initiating remedial action when ORNUA performance falls below acceptable standards.
* Manage and coordinate customer returns, sample orders and non‑conformances, in line with customer and ORNUA expectations.
* Build and maintain first class relationships with internal teams, customers, subsidiaries, service providers and relevant State Agencies.
* In support of the customer’s requirements, chair and facilitate team meetings (customer and internal), as and when required.
* Liaise with the Technical Team to ensure that ‘’in spec’’ product is available for your customers.
* Ensure all customer and delivery orders are processed on time and in accordance with order process procedures and key performance indicators.
* Ensure customer instructions are fully complied with and work with the Export Documentation Team to achieve the delivery of timely and accurate documentation for all deliveries.
* Where applicable, administer all relevant freight, shipping licence, certification and invoice documents associated with your customer and process.
* Where applicable, maintain an understanding of relevant EU legislation, and ensure that administrative procedures that monitor compliance with regulations are in place. Fully support the annual leave plan within the Customer Service Team to ensure a consistent level of service to our customers is maintained. Play an active part in monitoring the performance and service provided by third party Logistics providers (storage / carriers / partners).
Key Requirements
* Knowledge and experience of ERP packages.
* Disciplined in the execution of plans and schedules.
* Very good communications skills, both written and verbal.
* Strong attention to detail.
* Analytical skills, process oriented focus.
* Knowledge of certification and/or legalisation of documents through various governmental / local agencies.
* Knowledge dealing with regulatory bodies eg. DAFM, RPII & Independent Inspection Agencies eg, BV and SGS.
* Considerable deep‑sea freight and letter of credit knowledge.
Ornuä Competencies
* Forward‑Looking:
* Ownership:
* Customer Focus:
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