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Unclassified (5)Verve is a multidisciplinary creative agency specializing in world-class events, brand experiences, and content for major brands like Google, Coca-Cola, TikTok, and Diageo.
With 120 team members, over 33 years, and offices in Dublin, London, and Amsterdam, it became part of the Opus Group in 2022, activating experiences worldwide.
We seek an Operations Manager for our Dispense team.
This role oversees daily operations, manages a team of technicians, drivers, and support staff, and ensures high-quality service, customer satisfaction, and profitability.
Reports to the Head Of Dispense.
Key Responsibilities & Duties:Develop and implement operational strategies aligned with business goals.Lead strategic initiatives to improve efficiency and profitability.Establish KPIs and report on performance metrics.Plan long-term operational strategies.Continuously improve processes, implement lean practices.Manage resources, technology, and supply chain operations.Create a positive team culture, motivate staff, and address performance issues.Ensure clear communication and operational flexibility.Oversee staffing, scheduling, and workforce planning.Quality Control & Compliance:Implement quality assurance procedures.Ensure regulatory compliance and risk management.Prioritize sustainability with eco-friendly materials and design.Customer Relationship Management:Foster a customer-centric culture.Monitor satisfaction and resolve complaints.Logistic Fleet and Staff Management:Manage delivery schedules and routes.Supervise teams and coordinate with sales and projects.Create driver schedules, monitor performance, and handle incidents.Experience Required:Leadership and team management skills.Process improvement and project management experience.Inventory and quality assurance expertise.Strong problem-solving and collaboration skills.Verve is a B Corp, ISO 20121, and ISO 14001 certified, committed to sustainability and diversity.
We value inclusive, diverse talent to support our growth and culture.
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