Senior Administrative Assistant
We are seeking a highly organised and proactive Senior Administrator to join our team in a fast-paced, professional setting. As the welcoming face of our front-of-house reception and the go-to support for our CEO and wider team, you will play a key role at the heart of our organisation.
Key Responsibilities:
* Membership & Front of House
o Respond to member queries via phone/email and log them via Salesforce
o Distribute member communications via Mailchimp
o Coordinate internal meetings, agendas, and board documentation
o Manage planning/legal notifications and incoming correspondence
o Maintain an organised and professional reception area
* Course & Event Coordination
o Main point of contact for annual Diploma course participants and employers
o Manage bookings, attendance, course logistics, and graduation records
o Assist in organising training, seminars, and social events
o Use Eventbrite for event ticketing and payment processing
* PA & Administrative Support
o Support CEO with diary management, PowerPoint presentations, and meeting preparation
o Coordinate office supplies and IT/room setup for events
o Carry out various administrative tasks and ad hoc project work
Requirements:
* Professional and presentable: Confident handling a front-of-house role and welcoming a wide range of visitors.
* Proactive and adaptable: Comfortable juggling tasks, using initiative, and responding quickly to changing priorities.
* Member-focused: A strong communicator who's passionate about providing exceptional service.
* Team-oriented: Willing to support colleagues and pitch in wherever needed.
* Tech-savvy: Strong MS Office skills and experience with Salesforce, Mailchimp, Eventbrite, Surveymonkey, WordPress, and social media tools.
* Highly organised: Attention to detail and time management are key to success in this role.
Benefits:
* Free on-site parking
* Professional working environment
* Engaging, member-focused role