Cluster Reservations Agent (3-Month Fixed Term Contract)With the possibility of extension following a 6-week reviewWe're looking for a detail-oriented and guest-focused Cluster Reservations Agent to join our team on a 3-month fixed-term contract, supporting multiple properties based in Galway City.
There is potential for extension depending on performance and business needs.Key Responsibilities:Manage individual and group reservations efficiently across multiple properties.Handle guest enquiries via phone and email with professionalism and warmth.Maximise revenue through upselling and accurate rate management.Ensure all bookings, profiles, payments, and billing details are recorded accurately.Collaborate with the Revenue and Reservations teams to meet targets.Maintain clear communication with internal departments.Support and guide new team members as needed.The Ideal Candidate Will Have:Proficiency in Opera Reservations Software (essential).Previous experience in hotel reservations or front office.Excellent communication, organisation, and customer service skills.A proactive, professional, and team-oriented approach.Benefits.The chance to work in a prestigious hotel with a supportive and professional team.Opportunities for career progression in a thriving hospitality environmentDevelopment and progression opportunities across Choice Hotel GroupMeals on DutyDiscounts in Choice Hotel Group